Product Specialist

2 weeks ago


Singapore Re Source Partners Pte Ltd Full time

Our client is a multinational company headquartered in US.

With their current expansion, they are looking for Product Specialist (Tools Control System)

**Would this be the next career for you?**

***
- Provide support for internal and external customers including proper equipment operation, diagnosis and troubleshooting problems for field technicians
- Analyze product performance to identify problems, make recommendations to improve and enhance products and work with internal and external sources to resolve problems
- Support and install new product implementation by working closely with engineers and field personnel as products are developed and updated to make recommendations and resolve problems
- Develop and maintain information databases by documenting the incoming calls as required and utilize data to prepare for service calls
- Work with the Training and Documentation group to write technical documentation on products for field technicians’ use including service bulletins, installation instructions and service manuals
- Work with the Training & Documentation group to develop, coordinate, and conduct training programs for field personnel
- Responsible for continuous improvement on all assigned processes
- Coordinate service activities on assigned products
- Keep abreast with industry standards and emerging technology
- Participate in special projects and other duties assigned

**If you are someone with the following, let’s chat**
- Diploma in Electrical & Electronics Engineering, Computer Engineering or equivalent
- 3 to 5 years of industrial experience with at least 3 years of field service or technical support experience
- 1 to 3 years of Prior Network Interface experience is a must
- Proficiency with Microsoft Windows 7; Windows 10, Microsoft SQL Express, TCP/IP networking, Microsoft Office Application
- C++ or Java
- Web development

**Next Steps**

Re Source Partners Pte Ltd | 202021170E | 20C0279

Mun Yu Ling R1549493


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