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Manager, Grassroots Engagement

3 weeks ago

Singapore SMRT Corporation Ltd Full time

Manager, Grassroots Engagement

**Job Purpose**
Responsible to support the dedicated Grassroots Engagement branch to manage SMRT Faces programmes, interface with Advisers and Grassroots leaders to establish relationship and situation awareness to handle sensitive issues and foster community collaboration. This position will work closely with the Customer Relations branch.

**Responsibilities**
Manager, Grassroots Engagement duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be changed/assigned from time to time.
- This is a dynamic role which involves aspects of community engagement, project management and relationship management. Reporting to Senior Manager, Grassroots Engagement, you will plan and organise the Company’s grassroots and community engagement/initiatives to build partnership and relationship with Grassroots Advisers, Grassroots leaders and communities, raise situation awareness to highlight sensitive issues and foster community collaboration. The work is fulfilling, challenging and exciting.
- As part of a dynamic team, you will be working in a fast-paced environment to:

**Responsibilities**
1) Plan and manage community engagement efforts and programmes
- Support to maintain relationships with, and proactively engage community stakeholders including MP, grassroots leaders and industry partners/ organisations with whom the Company may need to engage and/or collaborate with on matters relating to its business operations.
- Managing and implementing community development activities throughout the organisation, including raising community awareness internally and externally on community matters that are pertinent to SMRT, its constituents and the communities it directly impacts.
- Coordinate and support “SMRT Faces” programme
- Support to liaise with LTA CPN & People’s Association
- 2) Support and manage community feedback
- Support to handle all community feedback including those from MP, Grassroots and SMRT Faces (together with Customer Relations branch)
i. Channel feedback (SMRT related issues) to Customer Relations for processing
ii. Monitor and timely follow up on grassroots incidents and concerns
iii. Surface sensitive issues via WMM update
- 3) Plan and execute ground community and grassroots events and activities
- Support community programmes, events and activities that build affinity between the company and its communities.
- Build and maintain close working partnerships with both internal and external stakeholders and key interest groups, collaborating with cross-functional units to ensure a coordinated organisational approach.

**Qualifications & Work Experience**
Qualifications and work experience include:

- BSc degree in Mass Communication, Public Relations, Marketing, Business or relevant field.
- More than 5 years of experience in community relations, corporate communication and engagement or operations management.
- Strong written and oral communication skills liaising with government agencies and/or community organisations.
- Possess ability to function at a high level in a team setting or as an individual contributor.
- Strong interpersonal and analytical skills, proven project management ability, strong influencing skills, resourceful and proactive

**Skills**

**Technical skills include**:

- Microsoft Excel, PowerPoint, Zoom/Teams workshop style meeting
- Understanding of Customer Relationship Management system e.g. Microsoft Dynamics (optional)

**Generic skills include**:

- Great interpersonal and communication skills
- Critical thinker and problem-solving skills
- Team player
- Excellent multitasking skills
- Strong project management skills
- Good time-management skills

**SMRT Trains Ltd **was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.