
Senior Delivery Manager
6 days ago
We are currently seeking a Senior Delivery Manager for our client. As part of our client's Digital Technology organization, you will play a crucial role in engaging our Digital Customers at every touchpoint in the Customer experience lifecycle.
Key Responsibilities:
- Lead and manage a Build-Run team responsible for delivering digital solutions, focusing on eCommerce and related domains.
- Ensure successful digital solution deployments that deliver proper business value while maintaining high customer satisfaction.
- Work closely with Dir/Head/VP (Business/IT) to achieve the required outcomes for around 8 to 10 value streams.
- Oversee the delivery of projects, incremental enhancements, and fix and maintenance jobs, ensuring they are delivered on time, meet business and technical requirements, and are within the agreed budget.
- Manage customer expectations based on pre-defined requirements and collected information.
- Act as the single point of contact for business and other IT domains.
- Foster effective working relationships within the team, breaking down barriers and providing support at both strategic and detailed levels.
- Coach and develop team members, conducting performance reviews when necessary.
- Support, coach, and enable partners to drive delivery excellence through customer satisfaction activities and behaviors.
Key Skills and Requirements:
- IT Degree or equivalent with 8 years of relevant experience.
- Technical skills in Project Management, Basic Accounting, Software Development, Man Management, and Vendor Management.
- Experience in Agile Project Management.
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