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2 days ago
Monitor enterprise IT networks and server systems
- Single point of contact with customers/users, resolver groups, third party service providers and other departments
- Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
- Maintain documentation and comprehensive records of issues and problems
**Requirements**:
- Diploma in Computer Science / Engineering/ Information Technology or equivalent
- Min 1 year's working experience as helpdesk agent, experienced in fronting customers
- 2 years agency contract
- Work location: Ang Mo Kio
**Tempserv Pte Ltd**
License No: 06C3745
**Attention: Wee Wan Qi / EA Personnel No: R22109446
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