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Reservation Executive

3 weeks ago

Singapore TALENTS@WORK PTE. LTD. Full time

**Hotel near Dhoby Ghout MRT**:

- **Basic salary up to $2,500**:

- **5.5 work days (10am to 7pm weekdays, 10am to 2pm Sat)**

The client who is a hotel near to Dhoby Ghaut MRT is looking for Hotel Room Reservation Executive.

**Challenges**:

- Handle and manage reservations process through various communication platforms, and maximize the room sales through pro-active selling and suggestive selling techniques.
- Handle reservation requests and inquiries from guests, corporate and leisure reservations, process reservations, upsell rooms and enter reservations records.
- Ensure a sales attitude at all times and maintain an awareness of all sales opportunities to maximise room sales and revenue.
- Monitor room sales based on selling strategies to increase revenues.
- Develop, build good rapport and maintain a high level of communication with all business associates and internal customers.
- Solving of customer complaints and problems, and acting as a liaison between the company and its customers to ensure customer satisfaction.
- Handle end to end reservations processes.
- Ensure all daily transactions are recorded into the computer accurately and updated accordingly within the stipulated turnaround time with a high level of service quality.
- Update, maintain and ensure accurate reservation records are properly documented and filing.
- Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met.
- Perform any other duties assigned by Reservations Manager.

**What it Takes**:

- Min 2 years relevant experience preferably in hospitality sector
- MUST have working knowledge of Opera
- Good communications and interpersonal skills
- Team player with positive work attitude
- Excellent telephone etiquette
- Well organized and meticulous with the ability to multi-task in a fast paced environment
- Good negotiation skills and techniques
- Good verbal and written skills

Sarah

Reg No: R2198293

EA License No: 21C0501