Service Desk Engineer

7 days ago

Singapore Singapore Technologies Engineering Ltd Full time

Job ID: 18079
- Location: ST Engineering Hub, SG
- Description:
**About ST Engineering**

**ST Engineering**is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

**About our Line of Business - Cloud & Data Centre Solutions**

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

**Together, We Can Make A Significant Impact**

You will be part of the team responsible for the operational support of Authority's Service Desk and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standard.

**Be Part of Our Success**
- Hardware - installation, maintenance and trouble-shooting.
- Diagnose and resolve hardware and software issues for end-users.
- Escalate complex issues to higher-level support teams as necessary.
- Maintain and update service desk documentation and knowledge base articles.
- Proactively identify and manage potential problems
- Conducting regular checks to ensure all endpoints are patched to the latest version.
- Conducting regular checks to ensure all endpoints and communication devices in meeting rooms are working properly.
- Collaborate with other IT team members on projects and initiatives.
- Provide training and guidance to end-users on IT systems and software.

**Qualities We Value**
- 1-3 years of experience in a technical support or service desk role.
- Strong understanding of computer systems, communication devices such as skype and video conferencing technology and other tech products.
- Proven track record of excellent problem-solving skills.
- Effective communication skills, both written and spoken.
- Ability to work independently and as part of a team.
- ITIL certification is a plus

**Our Commitment That Goes Beyond the Norm**
- An environment where you will be working on cutting-edge technologies and architectures.
- Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
- Meaningful work and projects that make a difference in people’s lives.
- A fun, passionate and collaborative workplace.
- Competitive remuneration and comprehensive benefits.

  • Service Desk Engineer

    2 weeks ago

    Singapore PLOY ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesService Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported...

  • Service Desk Engineer

    2 weeks ago

    Singapore PLOY ASIA PTE. LTD. Full time $60,000 - $120,000 per year

    Service Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software,...

  • Service Desk Engineer

    4 weeks ago

    Singapore THE HACENS TALENT PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Service Desk Engineer - L1Job Type: 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT...

  • Service Desk Engineer

    2 weeks ago

    Singapore THE HACENS TALENT PTE. LTD. Full time

    Role : Service Desk Engineer - L1 Job Type : 1 Year Renewable Contract Job Summary: We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment. Key...

  • Service Desk Engineer

    3 days ago

    Singapore THE HACENS TALENT PTE. LTD. Full time $104,000 - $130,878 per year

    Role : Service Desk Engineer - L1Job Type : 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.Key Responsibilities:...

  • Service Desk Engineer

    1 week ago

    Singapore HELIOS SYSTEMS PTE. LTD. Full time

    **Service Desk Support Engineers Needed!** **Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional...

  • Service Desk Engineer

    1 week ago

    Singapore Rapsys Technologies Full time

    Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...

  • Call Support Engineer

    6 days ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Call Support Engineer / Service Desk Engineer** Our Esteemed and Reputable Client is looking for a **Call Support Engineer / Service Desk Engineer **Requirements**: - Good in IT Helpdesk/ Desktop. - Proficient in Level 1 & 2 Support/ Helpdesk/ Call Support. **- **Experience in handling IT Desktop, Service Desk and Helpdesk experience. - Experience in...

  • Service Desk Engineer

    2 weeks ago

    Singapore HELIOS SYSTEMS PTE LTD Full time

    **Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional information from customers/users, as...

  • Service Desk Engineer

    1 week ago

    Singapore Singapore Technologies Engineering Ltd Full time

    Job ID: 17063 - Location: ST Engineering Hub, SG - Description: - **About ST Engineering** **ST Engineering**is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve...