Taxi Coordination Officer #airport #seniors Welcome

18 hours ago

Changi, Singapore Smarte Carte Singapore Pte Ltd Full time

**Core Responsibilities**:

- Work as part of Taxi Coordination Team to ensure the smooth operation at taxi stand, by managing a consistent taxi supply, directing taxis into assigned taxi bays and assigning passengers to available taxis on a first-in, first-out principle.
- Collect used trolleys, wheelchairs, and baby strollers from taxi zones, including gathering, stacking, and transporting them to designated Staging Points.
- Provide customer-focused service by guiding and directing passengers from queues to taxi bays.
- Manage the passenger queue by opening and closing bend queues to optimize queue routing for passengers and prevent queue overflow onto thoroughfares.
- Ensure passenger safety when they cross the driveway to the taxi bays.
- Coordinate seamlessly between the taxi stands in the terminal.
- Manage taxi supply queuing at the Taxi Holding Area.
- Direct unauthorized vehicles out of operational areas.
- Offer passengers accurate information regarding fare differences, payment options and taxi types upon request.
- Assist passengers in choosing alternate transportation options based on their needs, especially during periods of low supply.
- Perform any other duties as assigned by Operations Supervisor/ Taxi OIC.

**Periodic Duties**:

- Carry out ad hoc tasks assigned by Operations Supervisors, including:

- Redirect taxis to other terminals or taxi stands.
- Set up bypasses and/or implement double queues for taxis at Taxi Holding Area.
- Offer alternative transportation options to passengers.
- Address passenger inquiries.

**Job Specifications (Qualifications/Experiences)**:

- Must be able lift heavy objects
- Understand basic written/spoken English and/or a secondary working language.
- Possess a customer oriented attitude with good communication skills.
- Able to use electronics devices e.g. tablets and walkie-talkies.
- Maintain a well-groomed and tidy appearance required of a service staff.
- Able to adapt and collaborate, with a strong ability to work well in a team.
- Able to operate in a fast-paced environment.
- Able to perform 1 of the 3 shifts (Day/Afternoon/Night).

3 Types of Shift (Select a permanent shift)
- S1 630am to 2.40pm
- S2 210pm to 1030pm
- S3 1020pm to 640am

**Singaporean Only**

**Job Type**: Permanent

Pay: $1,645.00 - $1,745.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Early shift
- Late shift
- Night shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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