Sr Executive

COMPANY DESCRIPTION

**About NTUC Link Private Limited**

As part of the Group of Social Enterprises under Singapore’s Labour Movement, NTUC Link Private Limited ('Link') was incorporated in 1998 with the key focus of improving the lives of its members by stretching their spending dollar on everyday expenses. Today, Link has transformed beyond a loyalty programme to become a digitally-enabled and data-driven organization. Focused on e-commerce, consumer research, advanced analytics and payments, it offers an engagement platform that delivers value to members and merchants through the most seamless, data-rich, and omni-channel approach. Digital transformation has enabled NTUC Link to enhance and introduce its consumer and business service offerings respectively; namely Plus and Plus For Business.

Plus is one of Singapore’s largest and most successful multi-partners loyalty programme, allowing members to earn and redeem loyalty points (LinkPoints) across a variety of lifestyle merchants. With the new Plus App, Plus Members can access an array of deals and offers, check their LinkPoints balance, collect stamps from purchases, use digital vouchers and redeem rewards.

Plus For Business is a suite of business solutions that provides data-based products and services to businesses of all scales. Through advanced analytics and data science, it helps businesses to effectively target their most relevant customers so as to grow acquisitions and sales.

NTUC Link’s service offerings Plus and Plus For Business collectively reach over 2 million individuals, touches 90% of households, comprises more than 270 merchants and is available at more than 1200 outlets across Singapore.

To achieve the goals in our digital transformation, we've brought in a diverse set of talents from various industries and backgrounds to work with our pioneers for the next lap of our journey.

We're re-writing the playbook and breaking the rules; and there's never been a better time to be on-board. So, if you want to join us on this exciting ride, take a look at the opportunities on our Job Site to connect with us today.

DESIGNATION : Sr Executive / Asst Manager, Business Operations (6 months contract)

RESPONSIBILITIES
- Accountable for day-to-day programme operations support not limited to support with loyalty operations, rewards management, and consumer/partner services
- Responsible for setup, configuration, and management of partners
- Responsible and accountable for monthly billing and support
- Support for daily, weekly, and monthly operations to manage customers as well as partners and the rewards pertaining to them
- Support for terminal management, crediting of loyalty points and adjustments etc
- Lastly, support with resolution of issues pertaining to customers' rewards accounts and related points, rewards, etc.

QUALIFICATIONS

**[Must have]**
- Bachelor’s degree
- 5-7 years of experience in the programme operations, payment industry, or loyalty programme
- Proficiency in managing and cross-collaboration with multiple departments
- Good communication skills, interpersonal skills
- Capable of translating strategies and initiatives with clear planning and execution

**[Technical exposure/proficiency]**
- Knowledge of SQL ( data extraction, generation of reports) preferred
- Understanding of systems and loyalty programmes is an advantage
- Management of large database, Access, Excel / CSV files, and Tableau data in the capacity of end-user
- Knowledge of batch scripts and processing
- Troubleshooting skills

**[Good-to-have]**
- Prior experience in the loyalty industry / similar industries
- Prior knowledge and experience in the setup of rewards management systems
- Prior experience in customer experience and journey management

OTHER INFORMATION