Manager, Senior Production Support Engineer

4 days ago

Queenstown, Singapore 3677 Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Technology and Operations **function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

**Responsibilities**:

- Delivery of Start of Day, End of Day health proactive checks and communicate to management and stakeholders
- Responsible for incidents & proactive tasks and ensure each of them are properly managed within agreed OLAs
- Shift accountability and also ensure the high impact approvals are provided with proper risk assessment
- Regular review of passed or partial incidents and make actionable improvement plans
- Collaborate with other leads to review patterns on repeated incidents, gaps in internal process and SOP and efficiency opportunities
- Oversee daily shift huddle and resolve / address potential detriments and accountability for actions
- Own service requests & certificate renewals as a service within the larger production support organization

**Job Requirements**:

- Well versed in ITIL management practices especially incident, knowledge and service level management
- Prior hand-on production support experience of OPEN or AS/400 Systems
- Good support knowledge in either one of the retail or wholesale payment or enterprise systems
- Bachelor’s Degree in computer engineering or related field
- Willing to work in onsite 24X7 shift-support model (follow-the-sun)
- Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe
- Hands-on experience in writing SQL queries and parsing logs for issue investigation
- Strong written, oral communication skills and able to manage user / vendor / customer
- Be able to work in fast pace and high pressure working environment

**Be a part of UOB Family**:

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