Library Specialist, Smu Libraries
5 days ago
**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,800 - $4,300 Per Month**Date Posted**
- 22 hours agoAdditional Details
**Job ID**
- 118648**Job Views**
- 1Roles & Responsibilities
**COMPANY DESCRIPTION**
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
**RESPONSIBILITIES**
Applications are invited for the appointment of Library Specialist at SMU Libraries (Singapore Management University).
We are seeking an enthusiastic, innovative and experienced professional to join our team. The position holder will support SMU Libraries’ mission by providing excellent customer service to the SMU community by performing service desk duties relating to addressing user enquiries, assisting with the circulation of library materials, as well as collection management related operations at both the Li Ka Shing Library and the Kwa Geok Choo Law Library, as scheduled by the User Access Services Manager.
**Responsibilities**:
- Responsible for the aspects of the day-to-day operations of SMU Libraries relating to enquiries, circulation, and reserves across the service desks at SMU Libraries, in conjunction with student assistants.
- Listening and responding appropriately to user concerns and handling complaints at the service desk.
- Support the collection management activities of SMU Libraries, which includes, roving, shelving, updating browse count, identifying mouldy items for cleaning, managing repair and replacements, and housekeeping of the physical collection at SMU Libraries.
- Responsible for the physical collection donation process at SMU Libraries.
- Ensures reliable user access to e-resources through basic troubleshooting efforts.
- Troubleshoots and resolves issues or escalates as needed to provide timely support to the user community on issues related to access, membership, IT and others as needed.
- Any other duties as assigned by Reporting Officer.
**QUALIFICATIONS**
- Diploma holder with a minimum of at least 2 years’ experience in a customer service role
- Prior experience in an academic and/or public library setting will be advantageous
- Customer services experience, particularly in the library environment, will be advantageous
- Information search skills
- A user-focused approach is essential
- Strong communication (written & spoken) and interpersonal skills
- Ability to work independently on multiple tasks
- Ability to assign and provide feedback on tasks to Students Assistants
- Ability to develop and maintain relations with faculty, staff and students
- Able to work as a member of a team
- Organized, meticulous and responsible
More details on the position is available at **link**.
**OTHER INFORMATION**Tags
library
specialist
smu
libraries
-
Librarian, Digital Innovation, Smu Libraries
3 days ago
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Singapore Singapore Management University Full timeCOMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract...
-
Associate Librarian
2 days ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time**COMPANY DESCRIPTION** Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university. Our commitment to...
-
Manager, Library
7 days ago
Singapore National Library Board Full timeWhat the role is: The successful candidate will be part of a dynamic team of researchers under the Research Programme in the Study of Muslim Communities of Success (RPCS) and the Higher Education and Research Cluster. This role will focus on setting up and managing the technological infrastructure and physical operations of our new academic library at the...
-
Library Specialist, Library
2 weeks ago
Singapore Singapore Institute of Technology Full time**Job no**: 498271 **Department**: Library **Contract type**: Contract **Key Responsibilities**: - Manage service desk operations, including rostering and provide trainings to library staff to ensure meeting the service standards - Perform Service Desk duties including process various types of request, loans & reservations, collection of fines and manage...
-
Library Officer
1 day ago
Singapore LIBRARY & ARCHIVES SOLUTIONS PTE. LTD. Full timeLibrary & Archives Solutions Pte Ltd (LAAS) incorporated in 2000, is a wholly-owned company of the National Library Board (NLB) of Singapore. It is created to be the sole distributor of products and services of NLB. The Company plans to reach out to the library industry to exert leadership in library innovations, as well as provide assistance to libraries...
-
Library Officer
6 days ago
Singapore WSH Experts Pte Ltd Full time**Responsibilities**: Support day-to-day operations and administration of the Library Ensure Library is ready for opening by performing checks Perform Library counter duties Operate the Library Management System eg. book borrowing, book search, circulation, cataloguing Manage the inter-library loans to support the information needs for library users Support...
-
Library Officer, Public Libraries
4 days ago
Singapore Government of Singapore Full timeNational Library Board - Fixed Terms Closing on 18 Sep 2025 **What the role is** - The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB,...
