Library Specialist, Smu Libraries

8 hours ago

Central Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,800 - $4,300 Per Month**Date Posted**
- 22 hours agoAdditional Details

**Job ID**
- 118648**Job Views**
- 1Roles & Responsibilities

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**

Applications are invited for the appointment of Library Specialist at SMU Libraries (Singapore Management University).

We are seeking an enthusiastic, innovative and experienced professional to join our team. The position holder will support SMU Libraries’ mission by providing excellent customer service to the SMU community by performing service desk duties relating to addressing user enquiries, assisting with the circulation of library materials, as well as collection management related operations at both the Li Ka Shing Library and the Kwa Geok Choo Law Library, as scheduled by the User Access Services Manager.

**Responsibilities**:

- Responsible for the aspects of the day-to-day operations of SMU Libraries relating to enquiries, circulation, and reserves across the service desks at SMU Libraries, in conjunction with student assistants.
- Listening and responding appropriately to user concerns and handling complaints at the service desk.
- Support the collection management activities of SMU Libraries, which includes, roving, shelving, updating browse count, identifying mouldy items for cleaning, managing repair and replacements, and housekeeping of the physical collection at SMU Libraries.
- Responsible for the physical collection donation process at SMU Libraries.
- Ensures reliable user access to e-resources through basic troubleshooting efforts.
- Troubleshoots and resolves issues or escalates as needed to provide timely support to the user community on issues related to access, membership, IT and others as needed.
- Any other duties as assigned by Reporting Officer.

**QUALIFICATIONS**
- Diploma holder with a minimum of at least 2 years’ experience in a customer service role
- Prior experience in an academic and/or public library setting will be advantageous
- Customer services experience, particularly in the library environment, will be advantageous
- Information search skills
- A user-focused approach is essential
- Strong communication (written & spoken) and interpersonal skills
- Ability to work independently on multiple tasks
- Ability to assign and provide feedback on tasks to Students Assistants
- Ability to develop and maintain relations with faculty, staff and students
- Able to work as a member of a team
- Organized, meticulous and responsible

More details on the position is available at **link**.

**OTHER INFORMATION**Tags

library

specialist

smu

libraries

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