Manager / Senior Manager, Service Data

1 week ago

Singapore NCS National Council of Social Service Full time

[What the role is]

Drive data initiatives in Services Group to (a) ensure that the Group has the data it needs to perform its function of service planning and funding/resource allocation, (b) disseminate data and insights to inform decision-making by stakeholders in the social service sector to help streamline service provision.

**[What you will be working on]**:
Understand the social service landscape, including the mix of services and providers, how they are funded etc
- Develop and implement data strategy to collect data from different stakeholders on programmes that may or may not be funded by Government
- Analyse data on funded and unfunded programmes to form complete picture of the supply of services in the sector and their effectiveness

Identify emerging needs and opportunities
- Collect and a nalyse signals from different sources on what are the emerging social issues
- Validate signals and map service landscape
- Assess significance of issue and NCSS’ comparative advantage in the initiating, developing, and/or funding of social services and providers

Dissemination of data to G overnment agencies and sector players
- Establish regular exchanges with G overnment agencies on the data Services Group collected and analysed
- Plan and organise sessions with selected social service agencies on Government’s plans, sector trends, and opportunities

L ead Services Group’s data initiatives
- Coordinate of the efforts of the three divisions in the group, and with the central Digital and Data Strategy team of NCSS - from data infrastructure, to data collection, data requests, and data governance and stewardship
- Support Services Group’s data needs for the purpose of service planning and programme reviews

[What we are looking for]

Personal Competencies:

- Collaborative spirit
- Attention to detail
- Resourcefulness
- C omfortable with complexity and uncertainty
- Resilience and adaptability
- Results orientation

Skills & Knowledge:

- Proficiency in data analysis (both quantitative and qualitative) and visualisation software
- Project m anagement s kills
- Stakeholder m anagement s kills
- Experience with data systems preferred

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