Call Center Agent

4 days ago

Geylang, Singapore Agape Connecting People Pte Ltd Full time

Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
- Enter details of all the interactions accurately in the designated interaction management system.
- Maintain good soft skills throughout their interactions with Ptcp or MoP.

Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

**Requirements**:

- Good communication skills in English
- Proficiency in other languages/dialects may be required depending on programme requirements
- Ability to work shifts, weekends, and public holidays when required

Ability to handle difficult interactions in a professional manner
- Must possess Higher NITEC/A-Level/Diploma/Degree
- At least 2 years of relevant working experience in contact centre, customer support and customer service functions

**Salary**: $2,000.00 - $2,800.00 per month

**Education**:

- GCE 'A' Level or equivalent (preferred)

**Experience**:

- Call center: 2 years (required)

Work Location: One location

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