Symantec Endpoint Protection Resident Consultant

Please Note:
**Job Description**:
Symantec Endpoint Protection Resident Consultant

Job Description Summary

Broadcom Services is looking for technical experts to serve as Resident Consultants working with our strategic customers.

Bachelors degree and 10+ years of related technical domain experience - required.

Extensive experience with architecting, implementing and managing Symantec Endpoint Protection - required.

**Job Description**:
Broadcom Services is looking for a Symantec Endpoint Protection Resident Consultant based in the Singapore

Resident Consultants are Broadcom’s most experienced professional services consultants who provide thought leadership and hands-on technical expertise to our most important customers. They are Trusted Advisors that our customers depend on for strategy, product insight, technical architecture, mentoring, and when needed, leading by example for deployment, configuration, and integration of Broadcom solutions.

What You’ll Be Doing:
During the course of a typical week, a Resident Consultant might work with senior-level customer leadership to understand their IT challenges and work with architects to design a solution, then work with frontline customer support personnel to identify the root cause of an outage, and spend time analyzing the performance of the Broadcom solution and developing configurations to improve performance. Resident Consultants also regularly share their customer’s needs with Broadcom product managers and have access to experienced technical support engineers. Residents are continually learning - maintaining ongoing awareness of new Broadcom solution functionality and overall IT domain knowledge, and disseminating that knowledge to their customers and teams.

We look for the following in a Resident Consultant:
Trusted Advisor. You're viewed - and sought out - as a source of valued advice and support by your customers and coworkers. Simply put, they trust you, and they value your advice.

Consulting Acumen. It is essential you have experience managing customers to help them achieve outcomes, and that you have the emotional intelligence that makes a good consultant, along with self-awareness around that intelligence such that you can teach it to others. Persuasive arguments and engagement-level leadership skills are a must.

Leadership. Leverage strategic thinking and your ability to understand the market, our customers and our environment to help us focus on the right work and to approach everything from the customer’s perspective. Be the activator who drives us to dive in with an eye toward getting to real value quickly.

Excellent communication, presentation and writing skills. We value and encourage public speaking engagements and expect that you’re comfortable talking to software and executive teams and large audiences. You will also develop industry thought leadership, in the form of talks, articles and whitepapers, in partnership with other departments.

Facilitation Skills. Whether we are teaching a class or supporting critical leadership conversations, we take a strong facilitation approach to everything we do. It is essential that as a Broadcom Resident, you are a strong and experienced facilitator.

Training Acumen. We want our customers to be empowered to use our solutions, and that means training them. You will value and use an interactive and facilitative teaching approach.

Creative Problem Solving. You see a problem as an opportunity to grow and are motivated to find solutions, thereby focusing on growth and achieving positive results.

Key Responsibilities

Act as a trusted advisor to both customers and Broadcom

Work with Broadcom and customer’s senior management to identify objectives and strategies to promote usage & value of Broadcom solutions

Lead implementation efforts through assessment of technical objectives, constraints, Business objectives, regulatory requirements and budget to effectively deliver product solutions that adhere to best practices

Lead the deployment, configuration and integration of software in both pilot and production capacity, and assist with validation against success criteria

Create and troubleshoot technical and business process issues, including root-cause analysis

Interact with technical support and product engineering to open, track and resolve product issues

Lead ongoing maintenance and improvement of methodologies and document templates

Pursue, achieve, and maintain technical education and certifications

Assist customers with the design and creation of security policies (both detection and prevention)

Assist with the alignment of policies against Internal controls, regulatory requirements and best practices

Assist customers with building deployment packages (as needed)

Assist customers with test, implementation, business impact analysis, risk assessment and an overall business continuity strategy and disaster recovery efforts.

Location, Language and Travel

This role is locat