Front of House Staff

5 days ago

Singapore ILS HOSPITALITY SOLUTIONS PTE. LTD. Full time

**ILS Hospitality Solutions (ILS) **is a dynamic and innovative recruitment agency and consulting firm that specializes in providing comprehensive solutions to the Hospitality Industry. ILS was founded by a team of industry experts who recognized the challenges that the owners and operators face and saw the need for specialized services to help them thrive in a highly competitive market.

**Front of House Staff**:
**5 Day Week + Basic + Service Charge incentive**:
**Position Overview**:
As a Front of House Staff member in our restaurant, you will play a pivotal role in creating a positive and memorable dining experience for our guests. Your primary responsibility will be to ensure exceptional customer service, maintain a welcoming atmosphere, and contribute to the overall efficiency of restaurant operations.

**Key Responsibilities:
**Customer Service Excellence**:

- Greet and welcome guests with warmth and professionalism.
- Assist in seating guests and provide menus promptly.
- Take accurate food and beverage orders and relay them to the kitchen staff.
- Address guest inquiries, concerns, and special requests with courtesy and efficiency.

**Table Maintenance**:

- Ensure cleanliness and proper setup of dining tables.
- Monitor and replenish table supplies as needed.
- Coordinate with kitchen and support staff to ensure timely delivery of orders.

**Communication**:

- Effectively communicate with kitchen and bar staff to ensure accurate and timely service.
- Collaborate with team members to create a seamless and enjoyable dining experience.

**Upselling and Promotion**:

- Knowledgeably promote menu items and special offerings.
- Suggestive selling to enhance the dining experience for guests.

**Cash Handling**:

- Process guest payments accurately and efficiently.
- Handle cash transactions and maintain a balanced cash drawer.

**Cleanliness and Organization**:

- Maintain cleanliness in the front-of-house area, including dining tables, floors, and common areas.
- Assist in setting up and breaking down dining areas as required.

**Qualifications**:

- New in the hospitality industry are welcome.
- Experience in a customer service-oriented role preferrable.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment with grace and composure.
- Attention to detail and a commitment to maintaining a clean and organized workspace.
- Basic math skills for handling cash transactions.

**Education and Training**:

- Secondary School, diploma or equivalent.
- Training in customer service or hospitality is a plus.
- Training will be provided to new applicants

**Attributes**:

- **Team Player**:Collaborative mindset with the ability to work effectively within a team.
- **Adaptability**:Flexibility to adapt to changing priorities and guest needs.
- **Positive Attitude**:Maintain a positive and friendly demeanor, even in challenging situations.
- **Punctuality**:Timeliness and reliability in meeting work schedules.

If you are passionate about delivering outstanding customer service and thrive in a dynamic restaurant environment, we invite you to join our team as a Front of House Staff member.

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