Implementation & Customer Success Specialist

1 week ago

Singapore DOXA HOLDINGS INTERNATIONAL PTE. LTD. Full time

**Summary**:
Are you a dynamic self-starter who is familiar with technology and have a keen nose to sniff out sales opportunities? With Series A funding, we are on the lookout for new talent to help us take our software solution for enterprises to the next level and accelerate the growth of our ecosystem.

As an Implementation & Customer Success Specialist, you will be primarily in charge of the successful implementation of our Doxa Connex software platform and ensuring that clients actively use Doxa Connex for their entire procurement-to-payment functions.

**Who is Doxa?**

Doxa is a local start-up building a collaborative trade ecosystem that brings together buyers, vendors and financial institutions on a single system. Through our proprietary SaaS platform, Doxa Connex, we engage and connect different internal and external stakeholders to enable them to digitalise and streamline the full end-to-end process of procurement, payment and financing.

**Responsibilities**:

- Create project plan for each new client, detailing the tasks that need to be completed for the timely implementation of Doxa Connex, including integration with client’s internal system and bank payment.
- Ensure that project team is aware of key deliverables and project milestones.
- After the client attends training, provide initial support to answer specific questions regarding the setup and configuration, before gradually transition the client to the help desk for ongoing routine support.
- Main “point of contact” for existing clients.
- Understand clients’ workflow and help them to use Doxa Connex effectively and efficiently.
- Inform clients of new features that might be useful, and train or connect them with training.
- Coordinate customer-facing initiatives from other teams. E.g. connecting Marketing with users for testimonials, or connecting product development with beta testers.
- Track and drive customer usage adoption.
- Get clients to renew their subscription, and maximize Customer Lifetime Value (CLV or LTV).
- Keep up on what’s going on with client’s business, which will put us in a position to identify opportunities and risks and be more effective in serving them.
- Provide client feedback to Product Manager.

**Salary range**:$4,000 - $5,000

**Requirements**:

- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Strong aptitude for technical software products.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.

  • AMPS TEA's Baristas

    1 week ago

    Singapore AMPERSAND 7 PTE. LTD. Full time

    Roles & Responsibilities Join the Pioneering Team at AMPS TEA As part of our exciting expansion, AMPS TEA is seeking passionate Baristas and Senior Baristas to help bring our signature tea beverages and desserts to more customers. You will play a key role in delivering the unique AMPS TEA store experience — and be part of building something special from...

  • AMPS TEA's Baristas

    7 days ago

    Singapore AMPERSAND 7 PTE. LTD. Full time

    Roles & ResponsibilitiesJoin the Pioneering Team at AMPS TEAAs part of our exciting expansion, AMPS TEA is seeking passionate Baristas and Senior Baristas to help bring our signature tea beverages and desserts to more customers. You will play a key role in delivering the unique AMPS TEA store experience — and be part of building something special from the...

  • Senior Automation Engineer

    5 days ago

    Singapore Pfizer Full time

    Senior Automation Engineer - AMPS page is loaded## Senior Automation Engineer - AMPSlocations: Singapore - Tuastime type: Voltijdsposted on: Vandaag geplaatstjob requisition id: ## Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore.# # **Why Patients Need You**Whether...

  • Apac Amp Inventory Data Analyst

    3 days ago

    Singapore PFIZER ASIA MANUFACTURING PTE. LTD. Full time

    Responsible for leading AMP APAC initiatives to optimize FG planning and inventories and prevent obsolescence and slow-moving inventory in APAC. Working very closely with the AMP Team Leads and AMP planners the role is responsible for setting up a process enabling, Markets, AMP APAC, and GSC Regional Team to identify and proactively address early network...

  • Senior Automation Engineer

    5 days ago

    Singapore Pfizer, S.A. de C.V Full time

    We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place. To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about...

  • Customer Success Specialist

    2 weeks ago

    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-178468 **Contact** Roselle Cuntapay **Posted** about 2 hours ago - Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. - They have an app that is used by Physiotherapists, doctors, and patients to aid...

  • Customer Success Specialist

    1 week ago

    Singapore TUNITY TECHNOLOGIES PTE. LTD. Full time

    The Customer Success Specialist is pivotal in ensuring exceptional service delivery and maximising client satisfaction post-implementation. With a dual focus on nuturing client relationships and driving commerical outcomes, the CSS is responsible for increasing customer engagement, ensuring account sustainability and driving overall profitability. Key...

  • Customer Success Specialist

    1 week ago

    Singapore beBeeCustomer Full time $2,500 - $4,500

    Customer Success SpecialistAs a Customer Success Specialist, you will play a pivotal role in ensuring our clients receive exceptional support and service.Key Responsibilities:Assist clients with personalized support to meet their evolving needsBuild trust and rapport through clear communication, fostering strong relationshipsContribute to a positive and...

  • Technical Customer Success Specialist

    2 weeks ago

    Singapore beBeeTechnical Full time $100,000 - $150,000

    Job RoleWe are seeking a skilled and dedicated Customer Success Specialist to join our team. This is an exciting opportunity for someone who enjoys working with customers, resolving technical issues, and driving business growth.The successful candidate will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding, and...

  • Technical Customer Success Specialist

    2 weeks ago

    Singapore beBeeTechnical Full time

    Job Role We are seeking a skilled and dedicated Customer Success Specialist to join our team. This is an exciting opportunity for someone who enjoys working with customers, resolving technical issues, and driving business growth. The successful candidate will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding,...