
Customer Service Associate
1 week ago
**Location**
Singapore, Central Singapore
**Job Type**
Full Time
**Salary**
$1,800 - $2,400 Per Month
**Date Posted**
1 hour ago
Additional Details
**Job ID**
11900
**Job Views**
1
Roles & Responsibilities
- Manage the Information Counter and attend to shopper's enquiries, feedback and complaints with a pleasant disposition at all times
- Observe and adhere to all standard operating procedures such as housekeeping, opening and closing of counter, stock taking etc.
- Support the execution of mall promotional campaigns includes administering redemptions, lucky draws and contests etc.
- Support the group loyalty programme at mall level includes promoting the loyalty programme/app to shoppers, registering new members and handling complimentary parking/gift voucher redemption etc.
- Attend to shoppers’ feedback and resolve complaints
**Qualifications**
- GCE ‘N’ or ‘O’ levels
- Computer literate and possess good working knowledge in Microsoft Office, Eg. Word, Excel
- Customer service oriented and enjoy interaction with all levels of people
- Possess good communication skills and friendly disposition
- One-year experience in frontline or customer service job/environment is highly preferred
- Bilingual will be added advantage. Eg. speak another language on top of English (Mandarin, Malay, Tamil etc.) to liaise with Mandarin / Malay / Tamil speaking customer
- Willing to work 2 rotating shifts, on weekends and public holidays
**Other Information**
Working location: Jurong Point / Ang Mo Kio Hub
Tags
customer
service
associate
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