Luxury Watch Service Consultant

2 weeks ago


Singapore WATCHLAB PTE. LTD. Full time

Are you passionate about luxury timepieces and committed to delivering top-tier customer service? **Watchlab Pte Ltd**is seeking a **Luxury Watch Service Consultant**to join our dynamic team. If you have experience in an authorised service centre and understand the importance of precision, professionalism, and customer satisfaction, we want to hear from you.

**Key Responsibilities**
- Greet customers and provide expert guidance on service options and processes
- Conduct visual assessments of timepieces and record service intake details
- Coordinate with watchmakers to ensure accurate diagnostics and timely repairs
- Update customers on service progress and manage expectations clearly
- Ensure all service documentation and records are complete and accurate

**Requirements**:

- Prior experience in a **luxury watch**authorised service centre is a plus**
- Good understanding of high-end watch brands and their after-sales procedures
- Strong communication skills and a professional, customer-focused attitude
- Detail-oriented with excellent organizational and follow-up skills

Familiar with basic service documentation and retail/service workflow systems

**Why Join Watchlab?**
- Exposure to prestigious timepiece brands
- Supportive team culture and a professional work environment
- Year-end bonuses and incentives opportunities
- Continuous learning and career growth in horology and customer service



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