Manager, Gn Implementation

Manager, GN Implementation
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,100 networks and 3,000+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Responsible for: Platform Operations, Capacity management, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.

Manages relationships with functional stakeholders. Monitors and manages key performance metrics. Responsible for the Global Deployments, Development, Change and Monitoring. Manages GN Implementation engineers, including assisting in recruitment, supervision, scheduling, mentoring & development, and evaluations. Establishes department objectives, work plans, SOP, schedules, and ensures resources are available for completion of complex technical projects. Ensures that all tasks are developed into appropriate plans and completed with required analysis and reports.

**Responsibilities**

Management Responsibilities
- Leads a team of global technology professionals
- Responsible for providing comprehensive input to partners to support decision making
- Proactively communicates issues and risks and advance conflicts, proposing options for resolution
- Able to drive effective conflict resolution between partners
- Leads all partner communications with respect to project and operations status
- In addition to building effective working relationships with team members, the manager partners with s to complete agreed-upon commitments
- Responsible for handling partner critical issues/priority shifts to resolution and/or senior management critical issue
- Works closely with project managers to track resource allocation and utilization for assigned projects

Operational Responsibilities
- Leads the Implementation Development/Post Deployment (change, upgrades, capacity additions, etc) functions globally
- Provides feedback to the multi-functional teams based on customer input, deployment, and post deployment experiences
- Works closely with the Change Management team to ensure change is carried out following defines processes resulting in smooth business operations
- Engages in reviews of functional specifications and solution discussions
- Participates in POC and MOP validation of planned changes to the Edge solutions
- Identifies key customer issues & coaches the team on all aspects of operational responsibilities
- Leads the changes with a goal to deliver the highest levels of customer satisfaction on Equinix products
- Available to handle off-hours maintenance activities and critical issues from other multi-functional teams.
- Live deployment of new multi-vendor Edge solutions like Network Edge and Equinix Metal.
- Builds the process workflow for others to follow
- Assists in network tools deployments working with multi-functional teams.
- Leads the implementation of new features and new architecture deployments
- Drives network software and process automation and assists in generating business system requirements
- Performs and drives automation of key Implementation functions and tasks

**Qualifications**
- 4+ years of direct or indirect leadership experience
- 8+ year experience in the Telco/Service Provider industries, preferably with operational experience in an ISP/Carrier environment.
- Bachelor's Degree
- Strong knowledge of routing protocols (BGP, OSPF, ISIS, MPLS, EVPN, VXLAN), WAN technologies, backbone operations.
- Strong knowledge of OpenStack technologies and network function virtualization.
- Intimately familiarity with the Network Edge architecture is crucial
- Solid understanding of the Equinix Change Management processes and protocols required
- Experience with planning post deployment activities (upgrades, et