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Executive Housekeeper

2 weeks ago

Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

**Summary**

Responsible for the day-to-day operations of all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

**Responsibilities**:

- Responsible for cleanliness, orderliness and appearance of the hotel.
- Ensure that rooms are made as per company brand standards.
- Inspect VIP rooms to ensure that they are aligned with the desired standards.
- Conduct random inspection on guest rooms and public areas to ensure that they are clean, presentable and maintained according to company brand standards.
- Prepare yearly Housekeeping Budget in relation to expenses and provision for capital expenditures.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform; and conduct periodic inventory checks.
- Assist procurement team in selecting suppliers for items related to Housekeeping.
- Organize pest eradication activities.
- Develop and implement Housekeeping systems and procedures, drive trainings or orientation sessions to inculcate such standards.
- Liaise with other senior staff / Department Heads on Housekeeping matters and handle complaints or issues which concerning Housekeeping.
- Evaluate the cleaning requirements of the Hotel, plan and initiate special cleaning assignments through delegation, organization and control.
- Conduct bi-weekly / monthly meetings with Managers and Supervisors to check on work progress and resolve work issues on the operation front.
- Recommend improvements in hotel policies where there are opportunities for improving services, maximizing incoming revenue and reducing costs when possible without comprising on quality standards.
- Be involved in reviews of repair & maintenance issues, and coordinate with Engineering on a high level, ensuring all rooms are in good condition for the inventory.
- Coordinating the preventive maintenance schedule of rooms and public areas with Engineering Department.
- Develop strategic plans for cleaning as well as landscaping planning.
- Inspect the work of outsourced contractors and ensure that such work conform to the specified standards.
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- Assist in safety and emergency training for all employees.
- Perform other duties as directed by the General Manager.

**Qualifications / Requirements
- Has a sharp eye for detail leading to excellence.
- Previous management experience in housekeeping operations of luxury hotel scale.
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
- Effective management, leadership, organizational and communication skills.
- A strong understanding of operational controls, budgeting, forecasting, and scheduling.