Customer Service Operations Executive

2 weeks ago

Singapore SOONEST EXPRESS (S) PTE LTD Full time

**Customer Service cum Operations Executive (Air & Sea)**

**Responsibilities**:

- Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
- Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
- Handle Shipment - process documentation, manifest, invoices, cost capturing
- Coordinate with airlines and co-loaders to arrange for space booking
- Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
- Liaison and Attending to Customs, Agents, and Government Authorities enquires
- Ensure full compliance with customs and airport regulations
- Ensures SOP alignment to customer expectations and company's agreed standards of performance.
- Support the Sales Department in quoting, liaising, and following up.
- To promote our service to new clients.
- Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
- Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
- Operations to assist and work closely with the warehouse.
- Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
- Display a high level of professionalism and work ethics

**Requirements**:

- Experience in freight forwarding will be an added advantage
- Possess sound knowledge of permit declaration would be an added advantage
- Knowledge of CCN/ Customs Regulations will be an added advantage
- Must be able to work towards deadlines and according to SOPs and KPIs.
- Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
- Team player and able to work independently with mínimal supervision
- Applicants should have full working rights in Singapore

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