Information Technology

2 weeks ago

Singapore Singapore Airlines Full time

**Key Responsibilities**
- Work closely with internal stakeholders and external vendors to efficiently manage and deliver EUC projects, ensuring successful implementation within defined timelines and budgets.
- Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
- Take ownership of administering, maintaining, and supporting key Microsoft technologies, including Active Directory, Azure AD, Intune, and O365. Ensure these services are operating optimally and securely.
- Lead a team of EUC field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities.
- Oversee the management and administration of end-user devices, such as laptops, smartphones, and tablets, ensuring they are up-to-date, secure, and compliant with organizational standards.
- Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. This will facilitate efficient onboarding and support for end-users.
- Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
- Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the overall IT infrastructure.
- Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
- Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.

Note: You could be assigned to work on projects for any subsidiary in SIA Group and might be based in their office.

**Requirements**:

- A Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- A minimum of 3 years of experience in an EUC Engineer role or a similar IT support role.
- Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune.
- Strong troubleshooting and problem-solving skills.
- Excellent oral and written communication skills, with the ability to explain complex technical concepts to non-technical users.
- Exceptional customer service and interpersonal skills, with a focus on building relationships with internal clients.

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