Service Crew Captain

2 weeks ago

West Coast, Singapore Hungry Hearts PTE. LTD Full time

**Company Background**

Kith are known for simple and great breakfasts, traditional Italian pastas and GOOD coffee. Named for our philosophy and intimate atmosphere, Kith is where good coffee and delicious fuss-free fare, rally in a compelling invitation to come together and enjoy. We keep it simple and sincere in everything we do.

With sincerity and care for the needs of the people it serves, Kith is a place where people are inspired and happy to work in. We believe in nurturing strong bonds with our people and the customers we serve through sincerity and honesty in all that we do

**Responsibilities**:
**Customer Service**
- Provide excellent customer service and management at all times.
- To handle customer enquiries and complaints
- Proactively assist in offering information and alternatives to help customers including up-selling menu items and daily specials.

**Café Operation**
- Assist in performing opening and closing shift duties whenever required with appropriate supervision.
- Perform operational duties which include barista duties, order taking, serving, clearing garbage, and general cleaning within the outlet.
- Responsible for stock positioning, shelf life, and monitoring of stock level (food display, beverages, perishable & non-inventory items).
- Perform cashiering duties on POS system, to ensure proper accountability for cash registers and orders are entered accurately for kitchen processing.
- Assist in ensuring that all menu offerings are in stock, check on customers’ orders, and provide recommendations for food/beverage menu.
- Plan staff's duty roster and assign duties to staff/ deploy staff where necessary
- Follow company Standard Operating Procedures (SOP) at all times.
- Deliver professional cleanliness, effectiveness, and efficiencies in the café.
- Undertake any other assignments and/or ad hoc duties as and when assigned.
- Manage the outlet in the absence of the Operation Manager.

**Other Requirements**
- Preferred at least 1 to 3 years working experience managing a café kitchen or kitchen-in-charge
- Approachable demeanor
- Customer-oriented
- Fluent in spoken English
- Positive work attitude
- Willing to learn
- Be a team player
- Attention to details
- Attendance and punctuality to work is required
- Any past café experience would be advantageous

**Work Location**

West Coast

**Remuneration & Working Hours**

**Salary**: $2,400 to $2,600 _Depending on experience & positions_

**Working Hours**: 5 days per work week (44hrs), PH off-in-lieu

**Job Types**: Full-time

**Benefits**:

- Training provided
- Employee discount
- Staff meals provided
- Birthday vouchers
- Full CPF contribution
- Annual leave and sick leave

If you have no prior experience but have a passion for customer service and a great positive attitude, we want to hear from you too.

We regret that only shortlisted applicants will be contacted.

Pay: $2,300.00 - $2,600.00 per month

**Benefits**:

- Employee discount
- Food provided

Work Location: In person

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