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Asstdir-sales I

3 weeks ago

Singapore Marriott International, Inc Full time

**職務編號** 24082799
**工作類別** Sales & Marketing
**地點** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Management
**職位概述**

為設有銷售總監職位的酒店，發揮酒店團體銷售主管的職責。管理酒店的被動和主動式團體銷售工作。為實現團體收入目標、客人和員工滿意度，分擔責任。在銷售流程的所有環節實施品牌的服務策略和適用的品牌舉措。為酒店團體銷售人員提供日常領導監督，並專注於建立基於價值的長期客戶關係，以實現酒店的銷售目標。透過針對所有活動向上銷售並準確預測收入（如餐飲和團體客房），證實團隊最大限度地利用團體收入機會，從而維護最終責任。

**求職者個人資料**

**教育和經驗要求**

**必備：**
- 在經認可的大學取得工商管理、行銷、酒店和餐廳管理或相關專業的兩年制學位；4 年銷售與行銷或相關專業領域工作經驗。

或者
- 工商管理、行銷、酒店和餐廳管理或相關專業四年制學士學位；2 年銷售與行銷或相關專業領域工作經驗。

**優先：**
- 四年制大學學位。
- 表現出團隊監督技能。
- 團體銷售經驗。

**核心工作活動**

**管理銷售活動**
- 發揮酒店團體銷售主管的職責，以支持酒店銷售總監。
- 徵求、預訂和開發當地團體業務。
- 為銷售團隊成員建議預訂目標。
- 開發和管理團體銷售收入和運營預算，並提供預測報告。
- 與管理團隊合作制定並實施針對收入、客戶和市場的團體銷售/行銷計劃。
- 協助銷售、實施和跟蹤團體促銷活動。
- 執行和支援萬豪客戶服務標準和酒店品牌標準。
- 執行和支持預訂業務的運營方面（例如，生成提案，撰寫契約，客戶信函）。
- 參與和實踐品牌的日常服務基本原則（例如，萬豪酒店及度假村 (MHR) 服務社群日常基本原則、萬麗酒店及度假村 (RHR) 有悟性的服務基本原則，萬怡酒店、SpringHill Suites、Fairfield Inn 日常基本原則，Residence Inn 每日小會，或者 TownePlace Suites 早會）。
- 協調和部署酒店內的團體銷售資源，以監督促進和支持銷售策略和銷售解決方案。
- 驗證酒店實現從銷售到運營並返回到銷售的無縫銜接，同時始終如一地提供高水準的服務。
- 管理酒店的被動和主動式團體銷售工作。
- 透過建立將問題傳達給酒店領導和/或其他適當利益相關者的機制，管理因銷售流程所導致客戶問題的有效解決方案。
- 透過增加收入，控制開支並為業主和萬豪國際提供投資回報，保持成功的業績。
- 在銷售流程的所有環節實施品牌的服務策略和適用的品牌舉措。
- 透過針對所有活動向上銷售並準確預測收入（如餐飲和團體客房），證實團隊最大限度地利用團體收入機會，從而維護最終責任。
- 履行指派的其他職責，以滿足業務需求。

**建立成功的關係**
- 與酒店外部的銷售管道（如銷售辦事處團體銷售、地區銷售、全球銷售組織 (GSO) 等）協作，證實酒店的需求得以實現，且銷售工作起到補充作用，而非重複。
- 與客人/客戶、銷售和廚房、供應商、競爭對手、當地社區、餐飲協會和酒店其他部門有效互動，以維持客人滿意度。
- 透過在客戶的計劃/活動之前和期間，協助客戶並監測其滿意度，執行示範性的客戶服務以提升客戶滿意度和忠誠度。
- 透過瞭解客戶的需求，並推薦最能滿足其需求並超越其預期的相應特色和服務，同時建立關係和維護對萬豪的忠誠度，為客戶提供服務。
- 瞭解酒店的主要目標客戶和服務預期；透過瞭解客戶的業務、業務問題和顧慮，服務他們並在計劃//活動之前和期間提供更好的業務解決方案。
- 與運營部門建立密切的工作關係，以執行酒店層面的戰略。

**領導力**
- 透過積極針對市場中現有的高價值新客戶，並實施有效的銷售部署策略以提高市場份額，管理和指導酒店內團體銷售工作，以實現酒店收入目標。
- 與銷售和行銷總監合作，確保瞭解銷售策略並為酒店有效實施該策略。
- 與人力資源部合作，吸引、培養和留住合適的人才，以支持市場的戰略重點。
- 建立有效的結構、流程、工作和績效管理體系。
- 運用領導績效流程 (LPP) 為直屬下屬設定目標和期望；調整績效和獎勵；解決績效問題並讓員工對取得成功的業績負責。
- 與人力資源部 (HR) 預測人才需求並管理人才招聘策略，以最大限度地減少因人員流失造成的時間損失。