Raffles Hotel Singapore

The Security Manager is responsible for the administration and operations of the Security Department and works closely with the other department to achieve safety and security for the Hotel.

Primary Responsibilities

Management And Leadership Of The Security Team
- Prepares Daily Duty Roster as prescribed by the approved Duty Posts for the security staffs under his charge in consideration with the daily manpower requirements.
- Prepares Annual Leave Roster for the security staff to spread out the manpower availability evenly throughout the year.
- Investigates and acts immediately on all disciplinary offences.
- Participates and plans for security coverage (including crowd control duty) for major events/functions by the Hotel or the Arcade tenants in accordance with the Security Events Order.
- Takes immediate action deem appropriate for errant security staff and to inform to Director of Security of the action taken,
- Directs supervision of the security staffs to ensure that they discharge their duties correctly and professionally and in accordance with the Job Description, Security Procedures, Instructions and the Service Standards.
- Conducts important briefing with regards to the latest crime trend, important/major events occurring, notifications or alerts from the Police.
- Conducts ‘surprise’ checks on the security staffs to ensure that they are alert and performing their duties.
- Routine checks on the following:

- Visitor Management System
- Electronic Security Occurrences Log
- Key Register
- Car Park System
- CCTV monitoring
- Radio sets
- Daily Security Report
- Cleanliness of the Security Office

Conducts Investigations As Required
- Conducts investigation as directed by the Director of Security.
- Renders assistance in any investigation performed by the Security Department.
- Provides recommendations and areas of improvement on any security lapses or flaws detected during investigation.
- Maintains a high standard of investigation with a view to establish the facts and causes in criminal cases.

Carry Out Surveillance
- Keeps tags on all ranks under his charge to ensure that they conform to correct work attitudes and accepted norms of conduct as expected of security officers.
- Keeps surveillance on errant hotel staffs and potential criminals.

Gathers Intelligence As Required
- Gathers intelligence from within and outside the department to assess the integrity and potential of all security staff.
- Takes appropriate action to report/counsel/encourage, if found necessary, depending on the merit or demerit of the case.
- Cultivating of informers/sources for information of security interests /concerns which may be of immediate/future use as back up service in crime prevention or detection.

Carries Out Inspections And Follow Up
- ** **Conducts regular checks and take immediate follow up action to rectify the faults or damages found with or outside the hotels.
- All fire doors within the hotel.
- Walls surrounding the hotel.
- Perimeter Street lamps around the hotel.
- Blockage in passage ways which can be hazardous.
- Standalone CCTV cameras.
- Dangerous or flammable items found around the hotel which are left unattended.

Ensures All Reports Are Completed
- To collate and verify monthly Attendance report, Loss and found report, Alarm Activation Report and Report of Security Officer assistance in hotel incidents and all Incidents Report for submission to Director of Security.
- Report all accidents, theft or fire incidents in writing to Director of Security.

***Involvement As A Member Of The Security Team
- Providing security escorts to finance staffs for cash deposits or cash withdraw at the banks.
- Witnessing for other department staffs depositing sales proceeds at Finance Department.
- Attending meetings within the hotels and outside agencies.
- Attending to complaints/requests from other departments in the hotel or in -house guests.
- Monitoring the morale of the staff in the Security Department.

Knowledge and Experience
- Diploma in Security Management.
- Must be a registered Security Officer with PLRD and holds a valid Security License issued by PLRD.
- Certified in First Aid, CPR and AED
- Certified CERT member as per SCDF guidelines.
- Minimum of 3 years of relevant experience in the hotel industry.
- Outgoing personality.
- Willingness to acquire new knowledge and experience.

Competencies
- Oral and written fluency in English. Ability to converse in other languages is an advantage.
- Working knowledge of Microsoft Office (excel, Outlook, PowerPoint, Word) will be an advantage.
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic.

Benefits of Joining Raffles Hotel Singap