Client Success Manager

3 days ago

Serangoon, Singapore Kabam Robotics Full time

**Responsibilities**:
**Client Onboarding and Training**
- Lead the onboarding process for new clients, ensuring a seamless transition from deployment to active operations.
- Develop and deliver training programs for clients and end-users on the effective use of our robotic solutions.
- Create and update training materials, including manuals, videos, and FAQs, to enhance client education.

**Client Success and Relationship Management**
- Develop strong relationships with clients, understanding their unique needs and business goals.
- Set up weekly /monthly cadence meeting with client to provide robot performance report.
- Collaborate with sales teams to drive customer retention and expansion.

**Remote Operations Management**
- Monitor and manage remote operations, ensuring Robot Operations is optimal at client sites.
- Oversee the utilisation of remote operators, ensuring efficient allocation of resources and adherence to operational standards.
- Develop and implement training programs for remote operators to enhance their technical knowledge, problem-solving skills, and efficiency in managing robotic systems.
- Establish key performance metrics to measure operator efficiency, response times, issue resolution rates, and overall effectiveness in handling remote operations.
- Conduct regular performance evaluations of operators, providing feedback and implementing continuous improvement initiatives.

**Requirements**:

- Degree/Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
- 3+ years of experience in client success, technical support, or operations, preferably in robotics, automation, or technology-driven environments.
- Strong understanding on robot diagnostics, troubleshooting, and operational support.
- Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
- Ability to travel occasionally for client visits and training sessions.

**Job Types**: Full-time, Permanent

Pay: $4,000.00 - $6,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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