Desktop Support Engineer

2 days ago


Singapore BLACKSMITH PRODUCTION PTE. LTD. Full time

**Roles and Responsibilities**:

- Managing Microsoft Office 365 license and user list
- Maintenance of all IT equipment (Desktops and peripherals, Laptop, CCTV security cameras and monitors, printers etc),
- IT support desk, provide support to onsite and remote users ensuring least turnaround time to resolve the issue.
- Manage end-user computing, new joiners, and leavers process.
- Plan and manage IT hardware and software purchases and license compliance
- Setting up workstation, PDA scanner, install Android app (simple android app for PDA scanner and Mobile phone) for users and monitoring IT equipment.
- Assist for set up VOIP phone extension number for users
- Troubleshoot, debug and upgrade software.
- Troubleshoot simple laptop or PC issues like replacement of hard disk and RAM.
- Setup and administer ticketing systems.

**Qualification**
- Diploma or Degree in Information Technology or a related field.
- Min 2 years of professional experience in related role/s.
- Strong problem-solving skills.
- Ability to work independently and under pressure.



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