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Restaurant Captain

2 weeks ago

Singapore EMPIRE FINE CHINESE CUISINE PTE. LTD. Full time

We are seeking an experienced and skilled F&B Dining Captain to join our team. The

managing table assignments, and ensuring seamless service delivery in our dining area.

**Key Responsibilities**:
1. Customer Service:

- Greet and welcome guests, take reservations, and manage table assignments.
- Ensure prompt and attentive service to guests, addressing concerns and resolving issues promptly.

2. Service Delivery:

- Oversee service staff to ensure efficient and seamless service delivery.
- Monitor and control table turns, ensuring timely seating and departure of guests.

3. Table Management:

- Manage table assignments, ensuring optimal seating arrangements and minimizing wait times.
- Coordinate with kitchen staff to ensure timely food delivery and presentation.

4. Team Leadership:

- Lead and motivate service staff to provide exceptional customer service.
- Train and develop junior staff members to improve skills and knowledge.

5. Quality Control:

- Monitor and control service quality, addressing issues and implementing improvements.
- Ensure compliance with service standards, policies, and procedures.

6. Communication:

- Communicate effectively with guests, service staff, kitchen staff, and management.Resolve conflicts and address concerns in a professional and courteous manner.

**Requirements**:
1. Experience:

- Minimum 2-3 years of experience as a dining captain or similar role in a hotel, restaurant, or resort.
- Proven experience in providing exceptional customer service and leading a team.

2. Service Skills:

- Expertise in food and beverage service, including wine, beer, and cocktails.
- Knowledge of service standards, policies, and procedures.

3. Communication Skills:

- Excellent communication and interpersonal skills.
- Ability to communicate effectively with guests, staff, and management.

4. Leadership Skills:

- Strong leadership and team management skills.
- Ability to motivate and develop junior staff members.

5. Education:

- High school diploma or equivalent.
- Hospitality or culinary degree an asset.

6. Certifications:

- Food safety certification (e.g., HACCP, Food Safety Manager).
- Wine and spirit certification (e.g., WSET, CMS) an asset.

Working Conditions:
1. Work Environment:

- Fast-paced dining area with high volume of guests and service staff.

2. Working Hours:

- Flexible hours, including evenings, weekends, and holidays.

3. Physical Demands:
Ability to stand for long periods, lift heavy objects, and work in a fast-paced environment.

工作总结:
我们正在寻找一位经验丰富、技术精湛的餐饮队长加入我们的团队。成功的候选人将

负责提供卓越的客户服务、管理餐桌分配并确保我们用餐区的无缝服务交付。

主要职责:
1、客户服务:

- 迎接和欢迎客人、接受预订并管理餐桌分配。
- 确保为客人提供及时、周到的服务,及时解决疑虑并解决问题。

2. 服务交付:

- 监督服务人员,确保高效、无缝的服务交付。
- 监控餐桌转动,确保客人及时入座和离开。

3、表管理:

- 管理餐桌分配,确保最佳座位安排并最大限度地减少等待时间。
- 与厨房工作人员协调,确保及时交付和展示食物。

4、团队领导:

- 领导并激励服务人员提供卓越的客户服务。
- 培训和发展初级员工以提高技能和知识。

5、质量控制:

- 监控和控制服务质量,解决问题并实施改进。
- 确保遵守服务标准、政策和程序。

6. 通讯:

- 与客人、服务人员、厨房工作人员和管理人员进行有效沟通。
- 以专业和礼貌的方式解决冲突并解决疑虑。

要求:
1. 经验:

- 拥有至少 2-3 年在酒店、餐厅或度假村担任餐饮队长或类似职位的经验。
- 在提供卓越的客户服务和领导团队方面拥有丰富的经验。

2、服务技巧:

- 餐饮服务专业知识,包括葡萄酒、啤酒和鸡尾酒。
- 了解服务标准、政策和程序。

3. 沟通技巧:

- 优秀的沟通和人际交往能力。
- 能够与客人、员工和管理层进行有效沟通。

4. 领导技能:

- 强大的领导能力和团队管理能力。
- 激励和发展初级员工的能力。

5、教育程度:

- 高中文凭或同等学历。
- 酒店或烹饪学位是一项资产。

6. 认证:

- 食品安全认证(例如,HACCP、食品安全经理)。
- 葡萄酒和烈酒认证(例如 WSET、CMS)是一项资产。

工作条件:
1、工作环境:

- 快节奏的用餐区,客人和服务人员较多。

2. 工作时间:

- 灵活的工作时间,包括晚上、周末和节假日。

3、体力要求:

- 能够长时间站立、举起重物以及在快节奏的环境中工作。