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Collections Executive

2 weeks ago

Singapore Income Insurance Limited Full time

**Key responsibilities include**:

- Understand the processes of the various collection methods (PayNow QR, Credit Card, Virtual Account, Electronic collections, Giro, CPF, Direct Credits and Cheques)
- Review and process adjustment requests
- Communicate with other teams/departments/policyholders to ascertain the breakdown of the collections received
- Support manual processing of Cheques, Direct Credits and Giro forms
- Handle escalated enquiries from policyholders/servicing team/departments
- Provide guidance and support to the team
- Review work processes and system enhancements
- Initiate process improvement initiative, support and participate in projects, system enhancements, digitalisation and dept/corporate events/initiatives
- Collaborate with Business Owners and other stakeholders in executing and supporting the operational business.

**Other competencies and traits**:

- Minimum Diploma in Accounting, those with a few years of experience are preferred
- Have experience in digitalisation, transformational, automation projects
- Self-driven, meticulous and a team player

This is a 1-year contract role which is renewable based on business needs and performance