Sr Supply Chain Manager

At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued. We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

**Who is the**Sr Supply Chain Manager?**

In Asurion’s ever evolving and highly competitive industry, this role is critical in retaining Asurion competitiveness. The Senior Manager, Supply Chain is accountable for leading end-to-end Supply Chain Management (SCM) operations across Singapore. This role plays a critical leadership function in delivering on financial, customer experience, and transformation goals.

**What are the key responsibilities?**

**Strategic Planning and Cost Optimization**
- Lead the development and execution of Singapore’s purchasing and inventory strategy.
- Identify, evaluate, and onboard sourcing partners that deliver strategic and financial advantages.
- Analyze supply network dynamics to mitigate risk and uncover optimization opportunities.
- Maximize repair yield by leveraging cost-efficient sourcing pathways and expand and manage Next Best Use initiatives to maximize lifecycle value of device cores.

**Operational Excellence & Last Mile Execution**
- Lead warehouse and inventory operations to consistently meet service level and compliance standards.
- Oversee last-mile delivery and collection services, ensuring high-performance service execution and collaboration with OEM-authorized repair agents to optimize turnaround times and repair quality and proactively drives a continuous improvement in culture in the Supply Chain operating network.
- Champion team development through coaching, performance management, and leadership growth and ensure adherence to international trade and compliance standards.

**Client-Driven Innovation & Capability Expansion**
- Improve and expand Supply Chain Operations to meet evolving client, business, and customer needs.
- Expand Asurion’s mobile phone repair capability by enabling customers to walk into retail repair outlets to get their phones repaired on-the-spot.
- Streamlining fulfilment lead-time (SLA reduction and 7 days support) to enhance customer experience and formulate and develop new Supply Chain driven capabilities to create top-line value

**Home+ Expansion & Regional Enablement**
- Collaborate with Product and Client Services on development of Home+ supportability for Singapore programs.
- Refine SCM operational processes with internal and external stakeholders (Continuous Improvement).
- Expand Home+ SCM supply and support network (Procurement, Reman and Liquidation) in building a comprehensive value chain.
- Establish a tested and proven Home+ support framework which can be replicable and/or customizable for regional adoption.

**Stakeholder Leadership & Collaboration**

**Internal stakeholders - across both Singapore & APAC**
- Primary alignment with Customer Solutions, Client Services & Finance against key customer experience & cost objectives
- Secondary alignment into: APAC supply chain to leverage best-in-class IP
- Broader stakeholders including IT, client team, product team etc.

**External partners - continually optimize short term performance & long-term evolution**
- Logistics partners - last mile network to distribute replacement devices & collect damaged devices
- Repair partners - authorized service partners to repair damaged devices
- Device distribution partners - purchasing of new or refurbished mobile phones
- Value-add partners - on demand or value-add services that are performed during customers’ interaction (onsite data transfer etc)

**Here’s what you’ll bring to the team**:

- Minimum 10 years’ experience in Mobile Device, IT or Consumer Electronics Service or Supply Chain Management.
- Proven experience in leading and developing operations teams with a hands-on, proactive, and exploratory mindset.
- Experience in managing and improving performance of 3rd-Party OEM Repair and Logistics Partners.
- Experience in managing change management projects with tight timelines.
- Exceptional negotiation and communication skills.
- Knowledge in Data Analytics is an advantage.

**How we can take care of you**:

- Join a non-hierarchical, fast paced and inclusive team - we foster a work culture where employees are valued, regardless of their background, level or position.
- Be a part of something bigger - we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
- Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
- Connect with the local team through team building, town halls and group training.
- Give back to the community through the partnership with our local charity partners.

**Get to know us**