Senior Manager/manager

1 week ago


Singapore NCS National Council of Social Service Full time

[What the role is]
Oversee implementation and growth of effective services and initiatives that meet the needs of service users effectively and efficiently

**[What you will be working on]**:
**Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following**:
**Partner internal and external stakeholders to enhance NCSS’s existing data collection to provide a more user-friendly and seamless experience for funded social service programmes managed by NCSS e.g. by**:

- **Identifying and prioritising common system requirements;**:

- **Designing and implementing accompanying transition and change management plans for system users;**:

- **Concurrently, maintaining existing data collection system including troubleshooting for system users.**:
**Partner internal and external stakeholders to give a collective view of social service programmes and initiatives to inform stakeholders’ service planning and strategic reviews e.g. by**:

- **Developing coordinated strategy to aggregate data about programmes and initiatives in the wider social service sector (beyond what is funded by government);**:

- **Experimenting with technological solutions (e.g., AI, bots) to automate and streamline gathering of information from a variety of sources based on identified business requirements;**:

- **Leveraging stakeholders’ existing systems and/or platforms, understanding their possibilities and limitations, and identifying changes required to enable these systems and/or platforms to achieve desired objectives;**:

- **Coordinating within division to maintain accuracy of information on programmes and initiatives hosted on these systems and/or platforms.**:
**Unpack NCSS’ data strategy in the division’s business context and inform division’s planning and review**:

- **Identify and prioritise business questions;**:

- **Assess availability and quality of data to answer these business questions;**:

- **Develop and implement strategies to address gaps;**:

- **Develop and maintain dashboard covering key data and distill insights to inform planning and review;**:

- **Develop processes and protocols to ensure quality of data used to update dashboard and advise division on these processes and protocols;**:

- **Support division’s submissions to standing data management committee on data governance and management matters**:

- **Support the Services Group and NCSS as and when required**:
**[What we are looking for]**:
**Personal Competencies: Strong conceptual thinking; Collaborative; Critical Analysis; Good engagement and interpersonal skills; Resilient; Systems thinker; Ability to pick up tech lingo and converse confidently with tech teams**:
**Skills & Knowledge**:
**Project Management Skills**:
**Sector/Domain Knowledge**:
**Stakeholder Management Skills**:
**Negotiation, Influencing, Facilitation and Communication Skills**:
**Basic Statistics Analysis**:
**Business Process Management**:
**Agile methodologies, tools and delivery**:
**Experience in UX design such as service design and interaction design.**:
**Proficiency in data visualisation software e.g., Power BI and visual analytics principles**:
**Experience**:
**2 to 7 years work experience in human services sector, with prior experience in leading (or coordinating part of) business requirement gathering or enhancing IT systems or defining business questions.**:
**Experience in social service sector is advantageous.**:



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