Customer Service Admin

3 days ago

Singapore BAN LEONG TECHNOLOGIES LIMITED Full time

The role involves overseeing the daily operations of the Service Admin team, ensuring the efficient processing of RMAs and claims while upholding high standards of customer satisfaction. This role requires team leadership, process improvement, and coordination with internal and external stakeholders to enhance service quality.

**Key Responsibilities**:

- Oversee daily operations and delegate tasks within the Service Admin team.
- Provide coaching and guidance to team members to achieve performance goals.
- Ensure accurate and timely processing of RMAs and claims, maintaining up-to-date logs.
- Manage escalated customer issues and supervise team interactions.
- Oversee returned materials and conduct regular inventory checks.
- Collaborate with vendors for claims resolution and timely credit or replacement.
- Prepare performance reports and coordinate with other teams to enhance service delivery.

**Job Requirements**:

- Diploma or Bachelor's degree in Business Administration, Customer Service, or a related field preferred.
- At least 2 years of experience in customer service admin roles and leadership experience is an advantage.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented, with the ability to multitask and manage time effectively.

  • Customer Service

    7 days ago

    Singapore MOOD COLLECTIVES PTE. LTD. Full time

    **Customer Service & Admin** Working hours: 5 days/ 5.5 days (9am-6pm) Location: Ubi/ Tai Seng **Salary**: $2,200 - $2,500 - Handle the customers inquiries promptly, providing excellent customer service - Following up with customers on their enquiries - Coordinate with external suppliers & installers for orders updates - Coordinate with sales team for...

  • Customer Service

    1 week ago

    Singapore MOOD COLLECTIVES PTE. LTD. Full time

    **Customer Service & Admin** Working hours: 5 days/ 6 days (9am-6pm) Location: Ubi/ Tai Seng **Salary**: $2,200 - $2,500 - Handle the customers inquiries promptly, providing excellent customer service - Check stocks from showroom inventory - Following up with customers on their enquiries - Coordinate with external suppliers & installers for orders...

  • Temp Customer Service Admin

    1 week ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & Responsibilities Job Scope: • Attend to customers at the counter of the CC • Administrative duties • Any other ad-hoc duties assigned Working Arrangement: Location: Commonwealth Working Hours: 5 Day Work Week Mondays to Sundays: 9.00am to 6.00pm Lunch: 1 hour Contract Duration: 3 Months (Imm commencement) Salary: $2300/Month ...

  • Temp Customer Service Admin

    4 weeks ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Scope:• Attend to customers at the counter of the CC• Administrative duties• Any other ad-hoc duties assignedWorking Arrangement:Location: CommonwealthWorking Hours:5 Day Work WeekMondays to Sundays: 9.00am to 6.00pmLunch: 1 hourContract Duration: 3 Months (Imm commencement)Salary: $2300/MonthRequirements:Prior experience in...

  • Customer Service Admin

    1 week ago

    Singapore Celecti Pte Ltd Full time

    Working Hours: Monday to Friday; 8.30am-5.30pm Location: 5 mins walk from Tai Seng MRT station We are looking for a Customer Service Admin to join the operations team and play a vital role in ensuring smooth delivery experiences from order to invoice. You will act as the key liaison between customers and internal departments, coordinating logistics...

  • Admin + Customer Service Assistant

    1 week ago

    Singapore LONG PUN MACHINERY PTE LTD Full time

    We're Hiring! - Admin Executive (Customer Service Role)Position: Admin Executive (with Customer Service Role)Location: Mandai Estate (Near Kranji MRT)Working Hours: 5 days work week (Monday to Friday, 9am to 5pm)Job Responsibilities:* Handle customer enquiries and service requests (phone, email, walk-in)* Assist in coordinating service and repair jobs*...

  • Admin + Customer Service Assistant

    1 week ago

    Singapore LONG PUN MACHINERY PTE LTD Full time

    We're Hiring - Admin Executive (Customer Service Role)Position: Admin Executive (with Customer Service Role)Location: Mandai Estate (Near Kranji MRT)Working Hours: 5 days work week (Monday to Friday, 9am to 5pm)Job Responsibilities: * Handle customer enquiries and service requests (phone, email, walk-in)* Assist in coordinating service and repair jobs *...

  • Admin + Customer Service Assistant

    4 days ago

    Singapore LONG PUN MACHINERY PTE LTD Full time

    We're Hiring – Admin Executive (Customer Service Role) Position: Admin Executive (with Customer Service Role) Location: Mandai Estate (Near Kranji MRT) Working Hours: 5 days work week (Monday to Friday, 9am to 5pm) Job Responsibilities: Handle customer enquiries and service requests (phone, email, walk-in) Assist in coordinating service and...

  • Admin + Customer Service Assistant

    2 weeks ago

    Singapore LONG PUN MACHINERY PTE LTD Full time

    Roles & Responsibilities We're Hiring – Admin Executive (Customer Service Role) Position: Admin Executive (with Customer Service Role) Location: Mandai Estate (Near Kranji MRT) Working Hours: 5 days work week (Monday to Friday, 9am to 5pm) Job Responsibilities: * Handle customer enquiries and service requests (phone, email, walk-in) * Assist in...

  • Admin + Customer Service Assistant

    2 weeks ago

    Singapore LONG PUN MACHINERY PTE LTD Full time

    Roles & Responsibilities We're Hiring – Admin Executive (Customer Service Role)Position: Admin Executive (with Customer Service Role)Location: Mandai Estate (Near Kranji MRT)Working Hours: 5 days work week (Monday to Friday, 9am to 5pm)Job Responsibilities:* Handle customer enquiries and service requests (phone, email, walk-in)* Assist in coordinating...