Senior / Customer Service Associate, Group Contact

1 week ago


Singapore National University Health System Full time

**Senior / Customer Service Associate, Group Contact Centre**

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
**Responsibilities**:

- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

**Job Requirements**:

- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend

**Working Location: Ng Teng Fong General Hospital



  • Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the...


  • Singapore EnviroDynamics Solutions Pte Ltd Full time

    Location- Singapore- Experience- Job Type**Job Description**: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...


  • Singapore People Profilers Full time

    Job Description: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs....


  • Singapore National University Health System Full time

    **Senior / Service Team Leader, Group Contact Centre** As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    *** - Serve guests from around the world as they embark on their travel journey. - Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. **JOB RESPONSIBILITIES** - Processing reservation...


  • Singapore KINGFISHER RECRUITMENT (SINGAPORE) PTE. LTD. Full time

    As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the...


  • Singapore Hays Full time

    **Your new company** You’ll be working for a reputable healthcare organisation who is looking for a Senior / Customer Service Associate to be part of their team. **Your new role** **What you'll need to succeed** Minimum Diploma in any discipline. (Fresh graduates are welcomed) Preferably 1 to 2 years’ experience in healthcare industry, contact centre...


  • Singapore Phoenix Contact (SEA) Pte Ltd Full time

    COMPANY DESCRIPTION Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing...


  • Singapore Phoenix Contact (SEA) Pte Ltd Full time

    COMPANY DESCRIPTION Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing...


  • Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...