Analyst Client Onboarding and Relation Extension

1 week ago

Singapore M-DAQ Full time

**About M-DAQ Pte. Ltd.**

We are looking for innovative, dedicated people committed to surpass technological and psychological barriers to enable cross-border trading of physical and financial assets, to create a World without Currency Borders.

**Why Us?**
- Have a positive impact to the world’s economy by creating a World without Currency BordersTM
- Team Innovation Mindset, People-Oriented
- Challenging environment, offering great opportunities to learn and grow
- Creative and Innovative Workplace

**Key Responsibilities**:

- Primarily responsible for day to day support of Ecommerce Platform
- Perform monitoring using available tools and media
- Write Monitoring Tools in Unix, Python, SQL or Lambda, strictly adhering to the monitoring framework
- Actively involved in Clients’ Onboarding activities and manage Clients’ relationship after they cut live to Production
- Trouble shoot incidents, providing enough in-dept details which would assist developers to quickly zoom into codes to identify any bugs
- Manage incidents following internal incident management process and procedures till they are resolved
- Ensure incidents are logged and root cause analysis updated and concerned parties are advised
- Involved in Problem Management
- Code Test Cases using Selenium, Cucumber, Scripts, Python and Postman

**Desired Skill Set and Attributes**:

- Degree in Computer Science / Info Technology
- Able to code in Java, Python and Unix/Bash is a must
- Able to code in Selenium would be an advantage
- Some knowledge in AWS platform/tools would be an advantage
- Some knowledge on FX, Payment and E-Commerce business knowledge would be an advantage
- Equipped with analytical and problem-solving skills
- Able to learn new functionalities and new systems quickly and present testing permutations for Test Cases and Test Scenarios
- Essential but not a must to have knowledge of FIX Protocol
- Result driven and customer oriented
- Prior experience in managing clients from China and Japan will be advantageous
- Proficient in spoken and written Simplified Chinese
- Ability to speak/write Japanese will be advantageous
- Team player, resourceful, independent and a good communicator
- May require some shift work and weekend standby

M-DAQ offers competitive remuneration including employee stock options and employee benefits. In 2019, M-DAQ was recognised as the Best Tech Company To Work For.

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