Event Service Specialist

**Building a Brand Starts with a Story**

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

**What You Would Get To Do**

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

**Your Contributions**
- Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
- Work across various event spaces, traveling between different floors and buildings throughout the day
- Coordinate and execute event logistics, including manual handling, lifting/moving boxes (15kg/35lbs) and other items like tables and chairs as needed, packaging, taping, labeling, and sorting tasks.
- Remain at times in a stationary position for prolonged periods throughout the day to support the running of our events
- Move around in different positions to accomplish tasks in environments including tight and confined spaces (moving packages in storage rooms, coat rooms, etc)
- Reviews all event needs and re-confirms or clarifies any areas of concern prior to event
- Support events onsite which could include managing multiple events a day
- Troubleshoot issues and escalate any advanced needs to the appropriate internal partner
- Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)
- Assist event managers in the planning of large-scale events
- Support the end-to-end planning for small-scale events as needed
- Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate
- Responsible for compiling reports related to on-site events including post-event data
- Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

**What We Are Looking For**
- 0 - 1+ years' event coordination experience including internships or other applicable experience related to the responsibilities of the role
- Bachelor's Degree preferred
- Must be fluent in English
- Must be able to work fully on-site
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
- Knowledge of basic and fundamental standards of event management and event operations
- Excellent interpersonal, communication and organizational skills
- Experience working cross-functionally with various levels of stakeholders in a fast-paced environment
- Creative problem solver, resourceful, team player
- Adaptability to situations and ever-changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure
- Experience working on large and complex databases is a plus
- Flexibility of hours, must be willing to work mornings, evenings and potentially weekends as needed

**At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth**:

- Private Healthcare (Medical) from day 1
- Annual Health Screening
- 20 Days Annual Leave PLUS Public Holiday
- Employee Assistance Program including 24/7 support, counselling, and legal consult
- Complimentary Access to Headspace, Maven & more
- Wellness Stipend
- Personal Volunteer Day
- Life Insurance
- Mobile Phone Allowance
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

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