Operations Strategy

7 days ago

Bukit Merah, Singapore SG Enable Ltd Full time

**Overall Job Responsibility**:

- Support Service Coordination & Advice (SCA) division’s mission of enhancing clients’ service journey through person-centric support and ensuring that persons with disabilities (PwDs) can receive dedicated help from SCA.
- In this role, you will have the opportunity to improve the service delivery to PwDs and their families through:

- Conducting data analysis to identify service gaps and provide ground feedback and inputs to SGE business units (BUs)and Ministry of Social & Family Development’s Enabling (MSF).
- Participating in review of post-18 services, particularly the info and referral role for adult disability services.
- Enhancing functions and developing person-centered planning to ensure appropriate delivery of services to PwDs and their families/caregivers.
- Coordinate inputs for management and operational dashboards.
- Execute any other strategies in support of SCA’s objectives.

**Duties and Responsibilities**:
**Operations Strategy and Planning**
- Study and analyse data to better support policy and planning to address service gaps.
- Review and streamline processes to improve service efficiency for PwDs and their caregivers.
- Work with internal and external stakeholders to review operational issues and proposing solutions that are translated to clear operations guidelines and processes to support efficient service delivery on the ground.
- Engage and partner stakeholders, including MSF, to review waitlist and referral issues.
- Provide ground feedback and data analysis to support policy and service development.

**Data Analysis and Research**
- Research market to understand gaps and opportunities.
- Monitor and study data collated from internal teams/departments, other organisations, etc. and formulate data-supported strategies.
- Work across teams/divisions for the reporting of key performance indicators to management and funders.

**Stakeholder Engagement and Pilot Conceptualization**
- Engage relevant stakeholders to review problems and challenges in disability services, programmes and schemes.
- Ideate and come out with solutions/improvements with stakeholders.
- Design/develop pilots with internal business units, social service agencies, touchpoints, etc.

**Others**
- Provide necessary secretariat support in cross ministries/management meetings, and stakeholder engagement sessions (includes organising meetings, writing meeting notes, etc.).
- Other ad-hoc duties as assigned.

**Qualifications, Knowledge and Experience**:

- Bachelor’s degree in any discipline.
- Strong verbal, written communication and interpersonal skills with the ability to build strong working relationships at all levels.
- Good organization skills and meticulous with great attention to details.
- Possess strategic mindset with strong analytical and system thinking skills.
- Proactive, driven and able manage multiple projects/stakeholders independently.

**Additional Information**:
Please state in your detailed resume your:
1. Current and expected salaries and annual package
2. Reason for leaving current employment (if applicable)

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