Sales Force Effectiveness Analyst

**Company Description**
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
- Execute research using a variety of methods (including, but not limited to: usability, think out-loud testing, A/B testing, focus groups, interviews, surveys, and field studies)
- Assist in developing a hypothesis-based canvas approach to questions that accurately measures the opinions, experiences, and behaviors of sales and stakeholders
- Provide actionable and meaningful data-driven insights that represents the voice of the seller and translates into measurable value
- Identify and execute on continuous feedback opportunities - including coordinating and executing upon usability testing sessions
- Assist Product Managers and Product Owners in developing and maintaining the feature roadmap for development and release activities
- Manage & build sound global user relationships, based having impeccable listening skills, curiosity, and trust
- Be a passionate advocate for usability and good user experience throughout the product development process, including research of underlying process which may limit experience
- Collaborate across Sales, Sales Operations, Extended Sales Stakeholders, UX Scrum Team, Product Owners, and IT to evaluate future sales research needs and deliver insights which will improve program user stories and deliver quantifiable value
- Represent the voice of the end user in process redesign for GTM Transformation Programs
- Deliver program communications to stakeholders and users in your geographic area
- Co-deliver hands on support to users immediately after go-live
- Capture problems experienced by end users and report issues to the program team
- Support user acceptance testing, all user touchpoints, value studies and change management execution
- Assess readiness to stakeholders and users in your geographic area
**Qualifications**
- 2-5 years of Field Sales and/or Sales Operations experience
- Understanding of existing sales processes and tools in your geographic area
Ability to work collaboratively with Program Leaders, Product Managers, Product Owners, Scrum team members, and Change Management
- Solid understanding of underlying process optimization and lean design in order to remove waste and create value
- Expert knowledge in PowerPoint with the ability to design executive level presentation
- Proficiency with recent versions of Microsoft Office products
- Work in a rapid and iterative development environment
- Willingness to roll up your sleeves to resolve design issue, test software, train users, and assist with go-live challenges
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

**Remote**

A remote work persona is defined as an employee who perform