Systems Engineer

2 days ago

Singapore WE-PLUS PTE. LTD. Full time

**Role Summary**

The Systems Engineer is technically minded, can identify complex technical problems and introduce solutions to solve them. In short, the System Engineer is a trusted advisor to the organisations they deal with, satisfying customers' needs with innovative solutions and creating value for all involved.

**Main Responsibilities**
- Perform onsite software support, system deployment, audits, maintenance, and technical support to clients’ software solutions on customer premises.
- Configuring Synergy systems to meet customers defined specification.
- Configuring, and Installing system Synergy system PC’s, Servers, IP Cameras and other related hardware based technologies.
- Managing the deployment of a large-scale project.
- Understand our customers business, technical and operational requirements and be able to match them to client’s value proposition.
- Develop and maintain an extensive working knowledge of client’s solutions.
- Provide onsite and offsite professional services.
- Ensure timely escalation and resolution of customer issues through proper channels.
- Collaborate with other technical experts and engineering teams.
- Provide an open forum for questions regarding strategic plans, best practices, and ad-hoc consulting for software implementation, integration, training, and change requests.Deliver accurate, high quality system handover documentation to project stakeholders.

**Qualifications & Experience**
- Bachelor’s in information Technology or relevant fields.
- At least 2 years of relevant technical surveillance experience.
- Experience of providing technical solutions for enterprise customers.
- Excellent administration and troubleshooting knowledge of the various Windows operating system components (Active Directory, file sharing, clustering, GPO, performance monitoring, etc.).
- Excellent knowledge of networking principles and IP protocols.
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.).
- Experience working with IP video systems.
- Understanding of server virtualization concepts.
- Understanding of video streaming methodologies.
- Experience working with SQL databases.
- Clear understanding of TCP, IP and UDP protocol stack.
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices.
- Proven technical training in software and/or IT verticals in fast-paced environments.
- Must have good personal credit score & clean criminal record.

Key Attributes:

- Ability to uphold organisational values and ethics.
- Excellent communication skills; written, verbal and listening.
- Takes responsibility and accountability for the customer experience.
- Analytical thinker with strong problem-solving skills; a ‘go-getter with intellectual curiosity’.
- Strong sense of ownership with a desire to constantly learn and evolve at the same pace as the software and our customers.
- An entrepreneurial mindset, Self-motivated and driven.
- Well organised with the ability to prioritise works.
- An open and honest team player.
- Has the ability to exercise discretion and independent judgement.

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