Operations Trainee
6 days ago
**Job Description**:
**Get to Know Our Team
The Singapore Operations team oversees, shapes and grows the business of TADA in Singapore. As TADA is growing, we are expanding our team to enrich the lives of our users via new services. The team is small but positive and collaborative, and strives to optimise ride-hailing operations in Singapore. From the work you do, you will see real impact on our users and feel proud to be part of the team that brings joy to passengers and drivers alike. We are seeking individuals who are comfortable with ambiguity but uncomfortable with the status quo.
**Get to Know Your Role
As an Operations Trainee specialising in delivery and strategy, you will be working closely with the senior executives within the organisation to plan and execute TADA’s strategy and business plans. We take pride in using hypothesis-led problem solving approaches to deliver high impact projects.You will be challenged to find solutions, make data-driven decisions for complex problems and have a chance to lead and shape various initiatives to enrich the lives of our users. You will have the opportunity to push boundaries, experiment new ideas and embrace learning to take on the impossible and drive growth in this ever-changing, fast-paced industry.
**Day-to-Day Responsibilities**
- Plan and execute projects from ideation stage to development and implement cross-department initiatives
- Work with data team to uncover business insights and marry with market research and competitor analysis to propose hypotheses and problem statements.
- Break down complex questions into simpler pieces and present information in an easily digestible manner
- Communicate with platform users, support discussions with external partners and channel support to platform users on operational matters
- Administer delivery platform operations, monitor systems dashboard and daily metrics
- Perform fraud checks, app test reports and raise requisitions when required
- Facilitate and perform fleet onboarding
**Requirements**:
- Excellent communication and interpersonal skills and be able to work effectively with a wide range of stakeholders to drive results
- A strong sense of initiative with the willingness to go-the-extra-mile for both internal and external stakeholders
- Dedication to continuous learning and easily adapt to new tasks or working environments
- Strong background in strategic thinking, analytics & demonstrated ability to problem-solve
- Experience in a relevant field in a tech company is plus (We are open to internship experience)
- Strong academic track record is a plus
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