External Communications Manager

**Communications Manager**

**Position Overview**

This role requires a highly organised person who themselves has excellent communication skills, a deep understanding of the communications techniques, is unapologetic about getting things done, the ability to multi-task and lead external agencies and should you also have healthcare industry experience - great

Working with the senior leadership team you will contribute to strategy formulation but will lead on implementation, overseeing the delivery of the strategy to stakeholders in all its forms and through multiple channels.

The world is fast paced and ever more social which means communications experts need not only to be aware of these highly sensitive global channels but demonstrate their ability to win on these channels with fantastic content creation, creative, engaging and impactful messaging and importantly for us when we say win we mean build a community around a cause.

As an experienced communications professional you will also appreciate that you can’t do this alone and so working with selected agencies on delivery and building an effective team will also be critical to success.

**Key Responsibilities**

1. Stakeholder Engagement:

- Serve as the primary point of contact for all external communications with third parties relating to our members
- Build and maintain strong relationships with key stakeholders including consumers, patients, healthcare professionals, regulators and beyond

2. Communication Strategy Implementation:

- Implement the agreed strategies for effective communication with third parties, ensuring clarity, accuracy, and consistency in all messages
- Tailor-fit communication approach to meet the diverse needs and preferences of different stakeholders

3. Information Dissemination:

- Coordinate the distribution of relevant information, updates, and announcements to third parties in a timely manner
- Ensure all external communications adhere to company policies, legal requirements, and professional standards.

4. Response Management:

- Manage incoming queries, requests, and concerns from third parties, providing accurate and prompt responses
- Escalate complex issues to senior management and ensure a coordinated approach to resolution

5. Collaboration and Coordination:

- Work closely with internal departments, to gather necessary information and coordinate communication efforts
- Work closely with selected agencies and building an effective team
- Facilitate meetings and discussions with third parties as needed

6. Documentation and Reporting:

- Maintain comprehensive records of all external communications, including correspondence and outcomes
- Prepare regular reports on communication activities, highlighting achievements and areas for improvement

7. Content Management:

- The role involves utilising various digital platforms and staying up-to-date with industry trends, emerging issues and best practices in external communications
- Monitor the effectiveness of communication strategies and make data-driven adjustments as needed

**Qualifications**:

- Experience in a communications role, preferably with digital healthcare experience
- A focus on data to gain insights, determine results and evolve communications programmes
- Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely
- High attention to detail with impeccable organisational skills
- Strong interpersonal skills with a proven track record of building and maintaining professional relationships
- Proficiency in communication technologies and platforms, including CRM systems and social media
- Ability to work independently, manage multiple priorities, and adapt to changing demands
- Knowledge of healthcare regulations, legal frameworks, and professional standards related to external communications
- A knowledge of the way that GenderGP currently operates is desirable but not essential