Housekeeping Supervisor

At **Holiday Inn® Hotels & Resorts,** our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a **Housekeeping Supervisor **at **Holiday Inn Singapore Orchard City Centre**. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

- Work with Executive Housekeeper in the preparation and management of the department’s budget and be aware of financial targets
- Supervise the implementation of housekeeping standards and procedures in relation to: Bedroom service, Bathroom service, Valet service, Cleaning service & Linen maintenance
- Recommend improvements to existing standards and training needs on an ongoing basis
- Maintain a current and thorough knowledge of all housekeeping systems
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls
- Solve employee grievances
- Perform Room allocations and inspections
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- Ensure consistency of service delivery within the department
- Management of lost property for the hotel
- Maintain complete knowledge of room types, layouts and facilities
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Conduct shift briefings to ensure hotel activities and operational requirements are known to staff
- Prepare induction programs for new employees and allocate sufficient time for their implementation
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

**Requirements**:
High School or Diploma in Hotel Administration, Hotel Management or equivalent, and 2 years housekeeping experience preferably in a hotel of similar size and complexity.

**Required Skills**:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English
- Proficient in the use of Microsoft Office
- Organizational and training abilities

**WHAT WE OFFER**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.