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Management Support Officer
2 weeks ago
**What the role is**
As a Management Support Officer (MSO) in ITE College West’s Customer Relations Department, you will be responsible for providing customer service support as well as administrative work at the College's Customer & Visitor Centre (CVC) and/or call center.
**What you will be working on**
- Respond promptly to customer inquiries at the College's Customer & Visitor Centre (CVC) and provide appropriate solutions and/or alternatives
- Provide accurate, valid and complete information by using the right methods/tools
- Support the department in other day-to-day functions and administrative matters - Access and input information into Customer Relationship Management (CRM) system, in-house student records system (counter and call centre) and queue system (counter only)
- Maintain a positive, empathetic and professional attitude toward customers at all times - Ensure customer satisfaction and provide professional customer support
**What we are looking for**
- Proficiency in Microsoft Office (especially in Word and Excel) and internet browsers (e.g. Explorer, Chrome etc.)
- Besides English, the ability to converse efficiently in a second language (e.g. Mandarin, Tamil or Malay) and having relevant customer service experience would be an advantage.
- Responsible and alert individual with a cheerful deposition
- Strong communication and interpersonal skills
