Premier Service Manager

2 weeks ago

Singapore HSBC Full time

-Job description**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a **Premier Service Manager.**

**Principal Responsibilities**

In this role you will
- Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
- Deliver high standards of service by ensuring efficient, timely and quality support to customers
- Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations
- Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards
- Enhance customer experience by proactively identifying service gaps and recommending process improvements
- Provide all other aspects of administrative support that may be required from time to time
RequirementsTo be successful you will need
- Advanced working experience in a retail-banking environment
- Strong customer service orientation, with self-motivation and ability to work under pressure
- A self-starter and good team player with drive for success and achievement
- Possess excellent interpersonal and communication skills
- As this role supports customers primarily from the North Asia market, the ability to engage and communicate effectively in both English and Chinese (spoken and written) is essential to meet business needs. Proficiency in Cantonese would be an added advantage

To be considered for this role, the relevant rights to work in Singapore is required.

**Opening up a world of opportunity**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

  • Private / Premier Service Manager

    2 days ago

    Singapore OCBC Bank Full time

    **Private / Premier Service Manager** **-** **(**2500003S**)** We are seeking a high skilled and motivated Premier Service Manager (PSM) to manage the operations of our Flagship Premier Private Client Centre. As the PSM, you will be the first point of contact for all walk-in clients. You will be responsible for managing the day-to-day operations of the...

  • Senior Premier Relationship Manager

    2 days ago

    Singapore OCBC Bank Full time

    **Senior Premier Relationship Manager - Premier Banking Asia (Taiwan Market)** **-** **(**240001IY**)** At OCBC we are constantly on the lookout for exceptional individuals to join our team. As Singapore’s longest established local bank, we have a global network of more than 450 branches and representative offices in more than 15 countries and...

  • Premier Wealth Manager

    3 days ago

    Singapore MAYBANK SINGAPORE LIMITED Full time

    **Job Purpose** - Responsible to Grow, manage and preserve clients' wealth through optimization of the risk, return and liquidity and work to ensure clients' financial and investment objectives are met. - Provide unbiased advice in managing and growing their wealth - Maintain a high standard of service quality and complianceGrowing Premier customers base...

  • Premier Relationship Manager, Onshore Premier Banking

    7 days ago

    Singapore OCBC Bank Full time

    **Premier Relationship Manager, Onshore Premier Banking** **-** **(**250000O6**)** **Why join** Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing...

  • Premier Relationship Manager

    2 weeks ago

    Singapore Ambition Full time

    Our client, an international bank, is looking for experienced Premier Relationship Manager to join their team. **Key Responsibilities: -** - Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists, to provide holistic solutions to our onshore banking premier clients. - Provide premier clients...

  • Premier Service Manager

    3 days ago

    Singapore HSBC Full time

    -Job description**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Premier Relationship Manager

    3 weeks ago

    Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesOur client, an international bank, is looking for experienced Premier Relationship Manager to join their team.Key Responsibilities: -Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists, to provide holistic solutions to our onshore banking premier clients. Provide...

  • Premier Banking Branch Manager

    3 days ago

    Singapore LMA Full time

    Our client, a well-established and highly regarded bank in Singapore, is seeking a dynamic and results-driven Premier Banking Branch Manager. This is an excellent opportunity for an experienced leader to take charge of a premier branch, drive sales growth, and deliver outstanding service to affluent clients. **Key Responsibilities**: - Lead and manage...

  • Premier Relationship Manager

    2 weeks ago

    Singapore Hays Full time

    Premier Relationship Manager **Your new company** A Fortune 500 worldwide banking leader, be amongst the influential alumni who shape the banking industry globally. Your new company is one of the largest financial services conglomerates in AUM and clientele base, a global institution with a significant offshore and onshore presence. **Your new role** Are...

  • Premier Wealth Manager

    7 days ago

    Singapore MAYBANK SINGAPORE LIMITED Full time

    Job Purpose Responsible to Grow, manage and preserve clients' wealth through optimization of the risk, return and liquidity and work to ensure clients' financial and investment objectives are met. Provide unbiased advice in managing and growing their wealth Maintain a high standard of service quality and compliance Growing Premier customers base through...