Ern Coordinator

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.**

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

**직무 설명**:
**Job Summary**

The ERN Coordinator is responsible for managing and resolving packages that require input from the origin or shipper due to unsuccessful delivery attempts in Singapore. This includes handling import packages and ensuring timely resolution through the ERN system.

The role also involves daily monitoring of ERN notifications, tracking expired packages, and determining when items should be abandoned. The ERN Coordinator also prepares weekly reports on pending packages and supports the monthly abandonment process for items held in the abandon cage for over six months.

**Responsibilities**:
ERN Follow Up
- Monitor and follow up daily on transferred notifications (TR) from the ERN system.
- Process Return to Shipper (RTS) requests using ERA and generate return labels.
- Update the abandon log with necessary details and move items to the abandon cage.
- Track expired packages using ERA and follow up accordingly.
- Manage ongoing package issues, including repeated contact attempts and awaiting shipper responses.
- Coordinate monthly abandonment/disposal of packages, including preparing and submitting the abandonment list and supporting in-house supervisor and Security department with the process.

Operational Support
- Sort and deliver warehouse volume each morning.
- Manage POD process for house mail that is collected by internal stakeholders
- Assist with late warehouse pickups/Cycle 16 operations
- Support self-lodge and self-collect processes
- Serve as backup for CEC
- Perform ad-hoc tasks, including onsite support at customer's site

**Job Requirements**:

- Possess a Diploma in Business Administration, Logistics & Supply Chain or related fields
- Demonstrate strong communication skills with a customer-focused approach
- Display learning agility to learn new tools
- Reliable, detail-oriented individual who is committed to task completion
- Able to lift up to 20kg packages, although this is infrequent (approximately 50% of the work is desk-bound)
- Willing to work 5.5 days/week with below working hours
- **Monday to Friday: 09:00am - 6:00pm**
- **Saturdays: 9:00am - 1:00pm**

**직원 유형**:
정규직

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