Market Specialist

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.Within Global Risk Operations, Markets’ goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.Market Specialists work collaboratively to create a safe environment for both users and businesses from their country on Facebook and Instagram. They do this by using their deep and current understanding of social, political and historical events impacting the community they support.Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Vietnam Market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues.You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.This role may involve may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. i.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

**Market Specialist, Vietnam - Graduate Responsibilities**:

- Market Specialists work collaboratively to create a safe environment for both users and businesses from their country on Facebook and Instagram. They do this by using their deep and current understanding of social, political and historical events impacting the community they support. On a typical day, a Market Specialist would:

- Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against a set of guidelines called the Community Standards
- Support with the review of additional content (incl. content that may be graphic and objectionable), in the unlikely event that the continuity of our business or elements of our business are at risk
- Analyze data that comes out of such reviews and transform information into valuable operational insight for the community they support
- Identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses
- Identify country, language and cultural insights and work with a host of teams across Facebook to inform actions that will create a safe environment for users from the country they support
- Provide regular enforcement feedback to our vendors who moderate content on an everyday basis
- Collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community
- Understand, identify, and mitigate risks toward user & business on-platform by analyzing events and trends on and off-platform**Minimum Qualifications**:

- Currently has or is in the process of studying for a Bachelor's degree and/or Master's degree
- Working knowledge of Vietnam and native fluency in Vietnamese are essential to translate and appreciate language nuances on our platform to support our Vietnamese community of users
- Strategic thinker with strong analytical and creative problem-solving skills
- Ability to effectively communicate and work in collaboration with teams
- Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing and ambiguous environment
- Ability to work with graphic and objectionable content

**Preferred Qualifications**:

- Previous professional experience, including internships, within the operations, policy, consulting, project management or analytics environment
- Experience gathering and analyzing data to influence business decisions