Metatrader Platforms Administrator

3 days ago

Singapore OANDA Full time

OANDA is a global leader in online multi-asset trading services, currency data, corporate payments, and FX services.

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award-winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player.

**Join us and**:

- Work on an award-winning platform that processes billions of dollars every day.
- Boost your career in a global, multicultural team.
- Improve yourself and your team through education and continuous learning.
- Contribute innovative ideas to improve the daily trading experience of thousands of Customers.

**How we work?**

The Business Operations Teams are a part of a global Risk Department. They work 24/5 and they are responsible for providing level 2nd support for internal and external stakeholders to support OANDA’s global FX and CFD brokerage. This BizOps Team helps with MetaTrader Platforms and consists of 5 members located in UK, Poland and Singapore.

We work in a hybrid model - we'd love to meet you in the office from time to time.

**By the end of 3 months you will learn how to**:

- Resolve MT4/5 technology and execute cases escalated from Level 1 support teams.
- Manage MT4/5 incidents globally - running firm-wide incident response & coordination, from discovery/triage through to fix/release.
- Configurate changes for MT4/MT5 platforms.
- Provide FIX API onboarding & support, help Clients integrate, successfully conformance test, and run-in production on OANDA’s FIX API.
- Write internal and Client-facing procedures and technical documentation for support & platform usage.
- Develop and integrate programs, plans, and strategies for meeting business goals; these may include impact mitigation, deployment analysis, cost imperatives, and development of sourcing strategy.

**Requirements**:

- Proficiency working with MetaTrader 4/5, oneZero, PrimeXM.
- Understanding of MT5 Gateway solutions.
- Professional working with small to medium-sized sets of data in Microsoft Excel.
- Knowledge of data-driven programming using SQL, Python & issue-tracking suites such as JIRA/Confluence will be a plus.
- Good communication skills.
- Ability to manage complexity issues.
- Organized and prioritized.
- Fluent English.
- Singaporeans and PRs are preferred.

Learn more about our culture here

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