Chatbot Experience Intern

3 days ago


Singapore Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Project - Chatbot Migration to the New Platform
- Transform chatbot contents into new format to facilitate migration to the new platform
- Perform various testing on chatbot contents and features on various platforms and provide feedback to the vendor
- Assist manager to prepare various analytics and reporting

BAU
- Training the chatbot by building conversations that customers and/or advisors can connect with the response when they interact with the bot
- Study the pattern of users and their usage journey, review key metrics and reports, make updates to existing conversation experiences based on review of user interaction
- Create bulletins, newsletters, updates on chatbot contents and features



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