Assistant Director

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world’s largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore’s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Musée d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper’s annual global survey of attendance at art museums, taking 20th place. It was the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On International Association of Children in Museums in 2018. The Gallery also won the awards for “Best Theme Attraction” at TTG Travel Awards 2017, “Best Attraction Experience”, “Breakthrough Contribution to Tourism” and “Best Customer Service (Attractions)” at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore’s tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.

**OUR PEOPLE**

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

DESIGNATION : Assistant Director (Innovation)

RESPONSIBILITIES

As a thought-leader in the cultural space, the Gallery’s Innovation team explores the realm of digital humanities, challenging conventions around the experience of art, entertainment, education, and business. Admired qualities include the ability to re/frame problems encountered, discover simple solutions to complex issues, to bring eloquence to the technical, and to execute with equal measures of humility and resilience. Proof comes from the joy our work brings to Gallery visitors and colleagues alike.

**PURPOSE**
- Strategic mindset to plan and aligned the innovation roadmap for the organisation by collaborating cross-institutionally (ie. 3P: Public Private Partnerships) and cross-divisionally to support the Gallery’s vision and mission, facilitated through the SmartMuseum framework of transformation in the a) Art Experience, b) Visitor Experience, and c) Work Experience
- To understand inherent museum business processes and crystalise problem definitions, test desirability through Proof of Concepts (POC) with relevant divisions, and develop business cases on new initiatives to aid decision making of management. For successful POCs, to work with our digital delivery team to scale with systemic sustainability.
- Drive User Focus & Accountability: Objectively pursue user desirability by designing visitor experiences through participatory and iterative design techniques, including observational studies, visitor interviews, focus group discussions, usability testing, and other forms of requirements discovery.
- Envision and execute innovation as a process at the Gallery, which includes the teams of Y-Lab (Startup Accelerator) > Co:Lab X (In-House Innovation) > Digital Delivery (Scale).

**PRINCIPAL ACCOUNTABILITIES**
- **Shape Strategy** - Influence the future of the Gallery by co-developing a strategic roadmap for increasing participation across the Gallery’s existing and future channels, while being cognisant of the Gallery’s needs and resources. These will likely include disruptive transformation of the attractions and art & culture industry through Web 3.0 approach (Blockchain/NFT, Metaverse/Mixed Reality/Immersive, AI, etc).
- **Special Projects Management** - Manage ambiguity and complexity as you drive and deliver pioneering transformational projects at the Gallery with the support of cross-divisional teams and potential partners (e.g. vendors, startups, big tech firms).
- **Operational Excellence** - Ensure project sustainability and by collaborating with our digital delivery team during/post innovation pilots for proper integration into our Gallery tech stack (where