
Production Support
1 week ago
**Position: Production Support Analyst**
**Employment Type: 1-year Agency Contract (Highly Renewable)**
**Location: Alexandra
**Job Objectives**
Experienced in Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role.
**Key Responsibilities**
- Deliver a 1st class Production Support service to UOB’s Channel’s stakeholders
- Response and resolve incidents, problem and user queries through proper analysis
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
- Drive technical remediation in line with agreed non-functional requirements
- Evidence continual service improvement of processes and tasks (via automation)
- Ensures essential process / procedures are followed and contribute to defining standards.
- Coach and be receptive to coaching to uplift the team’s and your individual knowledge
- Communicate complex technical issues to business users in a language they understand
- Contribute in effective knowledge management best practices within team and organization
- Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
**Key Requirements**
- Min. 3 years of experience working in Banking or IT industry in a support function.
- Strong team player. Flexible and being able to manage time effectively.
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with mínimal supervision.
- Experience in L2 support in a Production Support group in a high availability / mission critical environment.
- Strong understanding of ITIL methodology
- Experience with Distributed Technologies - Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
**Tangspac Consulting Pte Ltd**
03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432
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