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Customer and Marketing Support

3 weeks ago

Singapore SMF CENTRE FOR CORPORATE LEARNING PTE. LTD. Full time

**Job Role Description**:
Customer Support executes processing and fulfillment tasks, and analyses customers' needs to improve customer relationships and experience. He/She implements business process improvement solutions to ensure customer support operations are effective. He/She responds to customers' requests and queries in a timely and effective manner. He/She is to carry out marketing campaigns and digital marketing activities in a customer-driven and service-oriented environment. He/She is a communicative, attentive and patient team player who can address customers' issues effectively and achieve customer satisfaction.

**Key Responsibilities**:
**Customer Support**:

- Address customers' requests and queries
- Provide feedback on how to improve processes
- Administer the submission of government grants/claims
- Ensure payments received before the commencement of courses/workshops
- Handle, assign and ensure the quality of trainers

**Marketing Support**:

- Plan, develop and execute marketing strategies to increase lead generation
- Organise and oversee the execution of events & promotional activities, programme launches
- Execute, maintain and optimise performance of various projects including websites, social media
- To undertake any ad hoc duties assigned by Management

**Requirements**:

- Minimum Diploma in any field
- Meticulous and with an eye for details
- Highly analytical, possess creative and intuitive problem-solving ability
- Must have excellent customer service and communication skills
- Able to multi-task and work under tight timeline