
Account Director
3 days ago
Your task General Requirements
Planning and control of existing revenue and of service delivery in time / quality / costs
Contract implementation in commercial systems as well as initial and formal ordering
Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)
In collaboration with SL's agreement on efficiency measures
Lead-incident, lead-problem and escalations management
Change management assurance
Quality monitoring at the contract level
Ensuring agreed terms of delivery and services
Communications / Reports
Regular communications with customers for delivery and services within the contractual framework
Contact person for the customer for commercial matters within the contractual framework in coordination with sales
Handling of customer complaints and escalations within the framework of the complaint management process
Conduct customer, service reviews (eg SLA, penalties) and track
derived measures and activities
Regular communications with Delivery and Sales for performance and quality
Providing the agreed invoicing data
Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)
Sales Process
Involvement in the sales process
Approvals regarding delivery model (feasibility, time, quality, budget)
Financials
Responsibility for revenue, GP and complete invoicing, clarification of open items
Responsibility for budgeting and forecasting revenue, GP of contracts (existing business) in coordination with Sales
Planning, forecasting, optimization and control of all production costs
Ensuring capacity management to secure the required Service line tasks
Responsibility for contract management and controlling (internal and external)
Recommendations for portfolio consolidation and standardization.
Your Profile
Bachelor Degree in Information Systems, Computer Science, Commerce or similar
Minimum 5-7 years of relevant experience as a customer facing Service Delivery Manager.
Experience in handling contractual matters
Excellent written and verbal communication skills; good team player; highly motivated self starter
Must be able to work proactively and under pressure.
About us T-Systems are Deutsche Telekom’s corporate customer arm. Using a global infrastructure of data centres and networks, T-Systems operate information and communication technology (ICT) systems for multinational corporations and public sector institutions. With offices in over 20 countries and global delivery capabilities, T-Systems serves companies in all industries - from the automotive industry to telecommunications, the financial sector, retail, services, media, energy and the manufacturing industry all the way to government agencies and the healthcare sector. Approximately 47,600 employees worldwide use their industry expertise and ICT know-how to provide top-quality service. T-Systems generated revenue of around EUR 9.1 billion in the 2010 financial year.
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